ABOUT

The aim of our kiosk and application was to introduce a self-service system to reduce queuing time for travelling customers. Traditionally, travellers would queue at manned service desks to check-in, receive boarding passes and deploy baggage before they could go onto the security checkpoint.

Our challenge was to ensure that our product considered several relevant usability aspects so that it was fully accessible for the vast array of passengers who use commercial airlines across airports worldwide. We had to ensure that our interfaces allowed users to achieve the required check-in tasks and reach their end-goal with minimal complications and without human support intervention.