ABOUT

How I helped
I revamped Virgin Media's My Account portal into a beautiful and very easy to use experience. Simplifying account management heavily and fully catering for every pain point discovered.
We thoroughly researched and studied not only what services the customer would be interested in, but we also heavily reviewed heatmaps to conclude the optimum experience. We also took time to review legacy designs, customer journeys and customer feedback through the feedback portal to further define the design decision and what customers really want.

The redesign also included the full registration and login journeys.