Malcolm's work

First point of contact. From the moment l meet the customer to the sale completed, even if that is days or weeks later, they have my full attention.
Branch Development.....
Competitor awareness
Personal importance is....... customer retention..
Manual match and colour identification
Colour Formulation.by eye, and from scratch, prefer solvent formulating.
Always willing to learn something new
Thinking of not only the next sale, but the previous one, looking to improve always.
High percentage of sales closure
Ideally these points are what make up my working day, which l believe l achieve most days.