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Creative Direction, Script, Editing, Animation: MaJo Ochsenhofer

Small gestures can make a real difference, whether a simple "How are you today?" at the bakery or a piece of chocolate on your hotel room cushion. These moments create a personalised experience, making people feel cared for and turning routine interactions into memorable ones. It’s the difference between being treated as a number and being treated as an individual.

CCEP always aims to put a smile on every customer‘s face. It‘s not merely about the customer always being right; it‘s about ensuring they feel heard, understood, and valued.

This short teaser reflects CCEP’s ambition to move beyond traditional customer service and create genuine moments of care, where every customer feels seen, heard, and valued. By weaving together the perspectives of customers and employees, our film showcases CCEP’s transformation into a true “feel-good company”, highlighting how empowered employees and intelligent tools enable fast, personalised, and proactive support.