Amaze has helped Coats launch an innovative customer-facing web portal for the Industrial Division of Coats plc, the global leader in industrial thread and consumer textile crafts.
This follows the earlier appointment of Amaze as lead digital partner for the two commercial divisions of Coats plc, Coats Industrial (B2B) and Coats Crafts (B2C & B2B). The brief was put out to tender and won following a competitive pitch.
The web portal for Coats Industrial is fully integrated with the internal business systems across the organisation and is the latest step in the on-going development of the company’s customer focused digital strategy.
The portal features a wealth of product and technical information and interactive materials including films, online training, access to technical advisory services and a sophisticated search facility.
Frazer Smith, Chief Commercial Officer, Coats plc, said: ‘Amaze’s combination of technical expertise and global implementation capability were key factors in its appointment as digital partner. We developed the site for Coats Industrial by listening to our customers and identifying how we could help them receive information and access services with increased efficiency. The collaboration led us to develop the portal, which we believe to be truly industry leading.’
Natalie Gross, CEO at Amaze, commented, ‘We are thrilled to be working with Coats and have the opportunity to again demonstrate our digital expertise on a global scale. The team has worked exceptionally hard to gain a deep understanding of Coats’ business, customers and consumers. A business changing solution, the Coats Industrial web portal is a substantial development in the company’s offering and really demonstrates its commitment to integrating and adapting its services into the digital world.’
The web portal for Coats Industrial can be viewed at coatsindustrial.com