ABOUT

heateam's "how to"... video guide for Error code E168 on Baxi HE and HEA Boilers was created to support Baxi customers experiencing this fault code on their boilers. The "how to"... video educate's customers in how to identify prevent and help there gas safe registered engineers rectify the fault quickly and easily.

This particular error code is informing the home owner or tenant useing the product, the boiler has detected a problem but can not identify the original route cause of it. The error code is relatively uncommon in comparison to the shear amount of Baxi Boilers sold, and only normally occurs if other error codes have been cleared from the boilers memory without being repaired.

The video is made up useing a combination of both video footage, motion graphics and animation. Video is used to demonstrate both actions that users of this product should and shouldn't do if they are experiencing this error code. Motion Graphics and Animation is used to drive home improtant messages and information in the video.

The techniques used together make for an interesting, exciting and enticing production. Bringing clarity to useful information that customers can use to help rectify their boiler fault.

The video for me personally is a fantastic example of how Digital creativity can aid large corporate companies, but most importantly, make a relatively mundane topic attractive useful and endearing.