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heateam’s "how" to video guide for error code E133, Baxi GA boilers was developed to help Baxi Customers who are experiencing this code on their boiler. The video helps customers by explaining what the error code means and why they may be experiencing it. Once the customer has identified the cause of the fault the video shows the customer how to reset the boiler.

The error code E133 video was produced with two goals in mind eliminating the need for an engineer call out unless the boiler warrantied actual repair work or replacement parts. & educating customers clearly on the correct way to reset the boiler.

Most cases of an E133 error code boil down to the end user switching the gas tap off, running out of energy credit or even experiencing a frozen condensate pipe. These problems are simple to fix and our how to video can save customers time and money by simply educating them as to the potential reasons the fault may have occurred.

Resetting the boiler sounds easy enough but customers can get confused when experiencing a boiler fault. So our quick and easy guide shows customers how to correctly reset the boiler.

To convey clearly how to reset the boiler it was decided that the best practice would be animation, Rather than customers struggling to see a dimly lit LCD screen via video footage. Using animation allowed us to firstly slow the process down so we could explain to customers clearly how to do the process, and also provide clarity where we wouldn’t have been able too if we had chosen a Video medium.