About me

Experience supervisor looking for new challenges!

I am currently looking for a change in career - a position where I can combine my creative interests and highly developed people skills with the administration and management skills that I have gained through my current career. I am very open new areas and industries and am enthusiastic to take on new challenges.

I have eight years of experience in retail, administrative and project management roles and am accustomed to working in a busy, constantly changing and challenging work environment. I am an energetic and outgoinging personality with great interpersonal skills. I use my own initiative and am capable of working under minimum supervision, however I can also work comfortably as part of a team.

My main responsibilities have included:

Staff management, recruitment, organising and facilitating in-store training and social activities, public relations and events, dealing with customer queries and complaints, using information systems and data management, preparing reports and statistics for internal use, responsibility for operational management issues, health and safety, contributing to store policy and planning, liaising with internal and external stakeholders.

I am self-motivated, hardworking, hands-on person, who is committed in her work and capable of multitasking. I have demonstrated clear and effective communication skills and enjoyed the trust of my colleagues throughout my career. I possess a positive, a can-do attitude and have pro-active approach to problem. I am confident that my wide range of experience and skills matched with my ambitious, determined and personable character will enable me to be a great asset to any company/organisation.

Skills

I am an energetic and positive personality with great interpersonal skills. I use my own initiative and am capable of working under minimum supervision; however I can also work comfortably as part of a team., I am extremely customer led and have a track record of customer service. Whilst working in Waterstone’s I achieved a personal 100% customer service score. I am always looking for ways to improve the customer experience whether this is through direct or indirect service. I am accustomed to communicating with a variety of stakeholders whether internal or external from a wide variety of backgrounds., I create and maintain successful working relationships and constantly work to improve them, whether internal or external. I have demonstrated clear and effective communication skills throughout my career. I enjoy the trust of my colleagues and act as a source for guidance and support.

Sector Experience

I have successfully managed various projects and campaings at Waterstones, YUF and IKEA. I prioritised assignments, responded to change in circumstances, tracked progress and the project outcomes and objectives. I acquired outstanding organisational and time-management skills and proved that I am able to work under pressure and to deadlines whilst maintaining a high standard of professionalism at all times., I have carried out multiple administrative tasks including the upkeep of customer database, invoicing, filing, recording information, archiving and writing reports. I am experienced in database management (updating and maintaining customer/product databases,recording information) as well asarchiving and writing reports., I have excellent computer literacy, including Microsoft Office, Internet and OS X. I am familiar with various operating systems and databases, and am quick to adapt and learn the use of new programs and systems.