About me

I have over 15 years' experience of website development and implementation process and 7 years' experience of information architecture, interaction design and user research & testing. I have been freelance since 2002 and usually work in client-side contracts.

My communication/documentation skills are excellent and I possess logical thought processes with a thorough understanding of customer, business, technical and creative requirements.

I am a team player, delivery focused and process driven - pragmatic but with the strength of character to stand firm when required!

Skills

→ Interaction/transaction design, → E-commerce, → Information architecture, → Target audience needs, → Personas/scenarios, → Sitemaps, → User and process flows, → Wireframes, → Axure prototypes, → UI specifications, → Content/data analysis, → User Centred Design advocate, → Usability testing /reporting for PC and mobile, → Focus groups, → Card sorting, → Accessibility, → Heuristic analysis, → UCD mentoring, → Strategy, → Business analysis, Project management (PRINCE2), Axure, Omnigraffle, Visio, Microsoft Project, Dreamweaver (+ basic html), Fireworks, PRINCE2 (practitioner),

Sector Experience

Retail, Financial services, agency, public sector, telecoms, technology, white goods, motor, education, travel, Online, interaction/transactional, e-commerce, print, media, advertising, CRM, CMS

Awards

Law LLB (Hons) 2:2 (1986 Bristol)

Clients

Abbey, Adult Learning Inspectorate, ATG, B&Q, Bright Grey, DirectGov, DWP, Electronic Arts, Foresters Friendly Society, Friends Provident, HBOS (Clerical Medical and Halifax), Kelkoo Travel, Kwik-Fit Insurance, Lastminute.com, Oracle, RBS, Renault, Serco, Small Luxury Hotels of the World, TDN/COLT, The Daily Telegraph, Whirlpool