VP, User Experience, Research and Design


  • London  
    London, United Kingdom
  • Company
    Start date
  • Closing date
    29 April 2024  
    Posted on
    29 March 2024  

About our Team:

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer-reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the Role:

As the Vice President of User Experience, Research, and Design within the Academic and Government sector at Elsevier, you will lead a dynamic team. You will be responsible for shaping the digital experience of our users across our diverse portfolio of products and services. You will leverage your expertise in UX/UI design, user research, and design strategy. You will drive initiatives to enhance user satisfaction, engagement, and loyalty.


  • Developing and executing a comprehensive UX, research, and design strategy, aligned with business objectives and user needs

  • Leading and mentoring a global, multidisciplinary team of UX/UI designers, researchers, and design strategists. Fostering a culture of creativity, collaboration, and continuous improvement. Optimizing the organizational structure, roles, and responsibilities to ensure alignment with business goals.

  • Overseeing the planning, execution, and analysis of user research activities, including usability testing, interviews, surveys, and ethnographic studies. Gaining deep insights into user behaviour, preferences, and pain points.

  • Driving the conceptualization, prototyping, and design of intuitive, visually appealing user interfaces. Optimizing user engagement, accessibility, and satisfaction.

  • Establishing and maintaining robust design systems and guidelines to ensure consistency and coherence across all digital touch-points. Enhancing brand recognition and user experience.

  • Collaborating closely with product management, engineering, marketing, and content teams to integrate user-centered design principles into the product development lifecycle. Delivering seamless, end-to-end experiences.

  • Utilizing quantitative and qualitative data, analytics, and user feedback to inform design decisions and iterate on existing solutions.

  • Building effective relationships with internal stakeholders and external partners, advocating for user-centric design principles. Fostering a shared understanding of the importance of UX, research, and design.


  • Possess depth of experience in UX/UI design, user research, and design leadership roles, in a technology-driven organization.

  • Demonstrate a proven track record of successfully leading high-performing teams and delivering impactful UX/UI solutions that drive business results. Experience driving continuous improvement.

  • Possess deep expertise in user-centered design principles, methodologies, and tools, including design thinking, journey mapping, wireframing, prototyping, and usability testing.

  • Demonstrate dynamic analytical skills and the ability to translate complex user insights into actionable design recommendations and strategic initiatives.

  • Have excellent communication, presentation, and interpersonal skills. Have the ability to influence and collaborate effectively across all levels of the organization.

  • Have experience managing departmental budgets effectively, allocating resources strategically to maximize ROI and achieve business objectives.

  • Demonstrate keen knowledge of emerging trends, technologies, and best practices in UX, research, and design. Champion innovative approaches to drive differentiation and market leadership.

  • Demonstrate experience of championing initiatives to enhance employee engagement, satisfaction, and well-being.

Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Generous holiday allowance with the option to buy additional days

  • Health screening, eye care vouchers and private medical benefits

  • Wellbeing programs

  • Life assurance

  • Access to a competitive contributory pension scheme

  • Save As You Earn share option scheme

  • Travel Season ticket loan

  • Electric Vehicle Scheme

  • Optional Dental Insurance

  • Maternity, paternity and shared parental leave

  • Employee Assistance Programme

  • Access to emergency care for both the elderly and children

  • RECARES days, giving you time to support the charities and causes that matter to you

  • Access to employee resource groups with dedicated time to volunteer

  • Access to extensive learning and development resources

  • Access to employee discounts scheme via Perks at Work

About the Business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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