User Researcher

This job listing has expired Job
  • Churchill Court, Leeds  
    London, United Kingdom
    perm  
  • Company
    Direct Line Group  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Undisclosed
  • Closing date
    16 January 2022  
    Posted on
    16 November 2021  

The role

Are you a User Researcher looking for an exciting new challenge? You’ve come to the right place.

We’re a diverse team of digital professionals re-inventing the world of insurance for our customers, our people and our partners. Now’s your chance to join our team, using your research experience to help develop an outstanding claims experience.

We’re actively looking for people to join our teams and we’re committed in protecting your health and wellbeing during every step of our recruitment process. If you’re successful in securing a role with us you’ll find we’ll be doing things a little bit differently! This may mean you’ll initially join our team working from home. During this time, we’ll work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!

What we are looking for:

We are looking for an experienced User Researcher to be based in our Bromley or Leeds office.

  • You will be able to demonstrate solid research experience, and the ability to think creatively to get the insight you need to help make great decisions.

  • Be an expert problem solver…. You’ll enjoy finding solutions, whatever the problem, and you look forward to influencing people to do the right thing.

  • Possess great communication skills and confidence. You’ll enjoy selling your ideas, and you’re happy presenting them to stakeholders

  • An inquisitive mind. You’re always ready to take on and explore new ideas.

What we need from you:

A portfolio demonstrating an ability to get inside the heads of real customers to generate ideas, problem solve and effectively communicate your thinking.

If we like what we see, we’ll arrange an interview on MS Teams. And if that goes swimmingly, we’ll set you a small task where you’ll get the chance to show us how you go about solving a problem.

What you will be doing:

You’ll conduct research, run user feedback sessions and regularly deliver your findings to senior stakeholders. You’ll work closely with other members of the design team, taking a leading role in making our products as easy to use as possible.

Expect to be collaborating on a regular basis with our wider team, sharing your ideas and experience. You’ll have daily catchups, idea generation sessions, and will work closely with stakeholders.

You’ll love getting stuck into the challenge of taking complex processes and breaking them down into simple experiences.

What we will give you:

We're always encouraging internal development and you'll have access to loads of learning opportunities, events and conferences to build your industry knowledge. DLG has received numerous accolades for our working culture over the last few years, and this is because of the dedication and passion we have for developing our colleagues; a place where you can truly build a long-lasting career.
 

Life at Direct Line Group:

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG.

If traditional working hours aren’t the right fit for you, we’re happy to discuss flexible working options, such as part time hours or home working.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

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