User Researcher

This job listing has expired Job
  • Bristol  
    Bristol, United Kingdom
    perm  
  • Company
    Hargreaves Lansdown  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Undisclosed
  • Closing date
    14 February 2020  
    Posted on
    16 January 2020  

About the role:

As a User Researcher at HL you’ll help more than 1.2 million people save and invest with confidence. Our team is growing. We’re looking for User Researchers who will foster a company-wide empathetic understanding of our clients. You’ll be discovering how and why people save and invest - and exploring the opportunities this presents.

User Researchers at HL work closely with Product Owners, UX Designers, Content Designers, and Developers to gain a deep understanding of our clients. You’ll plan, design, and conduct a range of user research activities to help your team gain the confidence they need to make evidence-based design decisions.

As we build on our success, user research is becoming a core part of our multi-disciplinary, agile approach to putting our clients at the heart of everything we do.

 

The role:

Working as a User Researcher with HL, you’ll:

  • Plan and conduct user research to provide a robust basis for design decision-making.
  • Work in an agile team to turn research findings into actions.
  • Help team members define research goals and user-centric measures of success.
  • Advocate users and their needs within the team and across the business.
  • Encourage a culture of team involvement in user research.
  • Collaborate with other User Researchers to shape how we do user research at HL.

 

Requirements:

Skills and Experience:

We want to see evidence that you:

  • have 2+ years’experience in a user research role.
  • are able to use a range of qualitative research methods to reveal actionable insights.
  • can own the usability testing process, from recruitment to facilitation, through to analysis and sharing the resulting insight.
  • adopt a principled, rigorous approach to research, coupled with enough pragmatism to adapt to imperfect circumstances.
  • feel comfortable not having all the answers, but you're confident in your ability to gain confidence in design decisions through user research.
  • possess excellent communication, analytical, and critical thinking skills.
  • are inherently curious about people and their behaviour.
  • have a knack for questioning assumptions.

 

Desirable experience:

It's not essential, but we’d love it if you have:

  • a degree in Psychology, UX Design, Human Factors, or other relevant discipline.
  • experience of designing, distributing, and analysing online questionnaires.
  • gathered, interpreted, and analysed quantitative behavioural data.
  • experience of accessibility testing.
  • iteratively tested and improved transactional digital services.
  • worked as part of an agile, multi-disciplinary team.
  • advocated and shaped user research practice within a business.
  • mentored junior User Researchers.

 

Who we are looking for:
The ideal candidate should be able to demonstrate the skills below to meet our company values; 

 

Hargreaves Lansdown is an inclusive working environment and values diversity in its workforce. As part of your application we would be grateful if you could complete an equal opportunities section. The information will be used solely for diversity monitoring purposes and is not visible to the person reviewing your application form.

 

If you would like to know more about how we use your personal data, please read our Privacy Policy.

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