User Researcher - IBM CIC

The Client Innovation Centre (CIC) is a new, innovative and exciting part of IBM. A fast-paced and dynamic business, built to deliver high-value technical services to world renowned clients. Since opening our first UK office in Leicester in Spring 2015, we’ve significantly grown. We currently have five UK centres, with offices in Leicester, Hursley, Thames Valley (Swindon), and the North (Preston & Newcastle), along with a group specialising in Microsoft applications. All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - this enables our employees to build their experience, skillset and network.


Your Role and Responsibilities:
As a User Researcher you will be part of the Scrum Team responsible for all user research activities working closely with the client-side user researcher to build on previous evidence collected and build up user research during the Discovery phase for the new benefits system.

Activities include:

• Identifying the user groups.
• Driving the user research plan.
• Facilitating workshops and feeding insights into the wider team and product backlog to build a user-centric product backlog.

Required Technical and Professional Expertise:
The following technical skills are important:

• Experience of planning, designing and carrying out research activities with users -Proficient in a variety of user research methods including in-lab and remote usability studies, ethnographic observation, field studies, interviews, surveys, contextual inquiry and focus groups.
• Able to communicate insights to developers, designers and other stakeholders.
• Experience of working with Designers, Product Owners, Developers, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
• Experience of facilitating evidence-based product and design decisions.

About Business Unit:
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM:
We are proud of our training and development opportunities. As part of the CIC, you will be welcome to undertake a multitude of training courses with an extensive range of classroom, e-learning, interactive and video courses. With our support, you will have the opportunity to acquire industry recognised qualifications, gain valuable experience with globally renowned companies and work with industry leading technologies. This will enable you to grow within our business which we support via promotion and progression opportunities.

About IBM:
As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, in order for you to be eligible for this role, all applicants must hold a UK work permit or visa valid for a two year period prior to applying. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. For certain projects, ideally candidates will be British Nationals with a minimum of 5 years UK residency.

Location Statement:
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM:
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.