User Experience Design Lead – ICG Digital Studio

  • London  
  • Company
    Start date
  • Closing date
    20 October 2020  
    Posted on
    20 August 2020  

Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.

The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.


You will join the ICG Central UX Design team, which has responsibility for leading UX across the entire ICG organisation (which includes Global Markets, Treasury and Transaction Solutions, Private Banking and Investment Banking)

You'll be the senior member of a team, working on high-profile cross-department projects, leading research, and working with clients and business partners to understand the problem space, using co-creation and workshops to formulate solutions, and then creating intuitive and delightful UX designs that create best-in-class experiences for our clients.

The central team also drives standards and best practices across the organisation, and you will have a role in shaping and developing these standards, as well as reaching out into global UX and development teams to give support and guidance on UX standards and best practices.

As a senior member of the UX team, you will coach, mentor and lead junior designers, and ensure that the team upholds the standards we define for the organsation.

There is significant opportunity to bring your own style and creativity into this role, along with the chance to work in an innovative environment.

Key Responsibilities:

  • Apply a formalised process/approach (e.g. design thinking) to ensure high quality, repeatable results.
  • Perform detailed UX research and fully understand the problem space, define user journeys, create personas, and identify metrics and data that can support decision-making.
  • Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches and solutions.
  • Create wireframes, prototypes, and high-fidelity designs.
  • Perform various flavours of testing to validate and inform design decisions.
  • Provide the development team with high quality assets, handover and ongoing guidance to ensure they have all they need to implement your designs, with regular UX review checkpoints as needed.

Required Skills, Experience and Competencies:

  • 6+ years of experience in UX Design.
  • 3+ years leading a team.
  • Strong ability to talk confidently and knowledgeably with senior stakeholders and end users, quickly absorbing knowledge about their business processes.
  • Creative flair, excellent attention to detail, a good eye for design.
  • Excellent communication and presentation skills.
  • Innovative ideas and can-do attitude.
  • Excellent skills in a professional design tool e.g. Sketch, Invision, Figma, AdobeXD, Axure.
  • Ability to portray ideas and concepts, quickly and clearly, via paper-based sketching.

Desirable Skills, Experience and Competencies:

  • HTML/CSS/JS development skills – nice to have.
ad: Meerodrop