UX/UI Design Manager


  • Bristol, Manchester, Birmingham  
    Competitive with great benefits
  • Company
    Start date
  • Closing date
    1 February 2022  
    Posted on
    2 December 2021  

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity:

Within BT Enterprise, we take a user-centred and iterative approach to digital product design to ensure the best experiences for our customers across their journeys.

This means we step into the shoes of our customers, to understand how they interact with us digitally and what they expect from our products and services.

The UX/UI Manager will lead the team in user-centered design of strategic digital products and capabilities. With a passion for brand and design fidelity, this leader injects design thinking into process and delivery as well as building and mentoring team talent

Closely collaborating with stakeholders across Enterprise, the UX/UI Manager also cares about aligning interaction, visual, service and production design efforts to reduce friction and improve satisfaction for customer across their journeys.


What you'll be doing:

• Lead UX/UI design and prototyping for digital products.

• Represent UX/UI in scrum ceremonies.

• Monitor and identify opportunities to optimise experiences across a variety of products and services.

• Provide expertise to design and deliver digital experiences for new and existing products and services.

• Manage, motivate and develop the designers.

• Manage design resource across squad and tribe plans and priorities.

• Work with user research to uncover insights

• Be a brand champion, design experiences that are personal, simple and brilliant.

Who you are:

• Related BA/BS degree in Graphic Design, Visual or UI Design, Information Architecture, Web Programming or comparable experience as a senior design practitioner. 

• Team management

• Stakeholder management

• User research, including undertaking guerrilla testing and briefing UXR specialists.

• Produced written and visual materials suitable for a technical and creative audience.

• Leading UX/UI design team for digital product, e.g. websites, web applications, mobile apps.

• Worked with design systems and pattern libraries. 

• Delivered final, annotated design assets.

What can we offer you:

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include: 

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you. 

About BT:

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

How to Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!