UX Researcher

This job listing has expired Job
  • Northampton (Remote)  
    Northamptonshire, United Kingdom
    perm, remote  
  • Company
    Barclays  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Undisclosed
  • Closing date
    13 March 2021  
    Posted on
    11 January 2021  

As a Barclays UX Researcher you will play a key role in leading the design and execution of end-to-end customer research projects across the business. You’ll uncover a deep understanding of customers to inform design decisions and encourage insight-led product and service development. As a UX researcher you will be delivering rich, actionable insights in a compelling and impactful way to all levels of stakeholders including senior stakeholders. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is open to dynamic working arrangements. Such as working from home, flexible or compressed hours, and part-time options. If you have a need for flexibility, please apply and discuss this with us during the hiring process.

What will you be doing?

• Acting as a customer champion, educating the programmes and projects you work with to encourage a user-centred, evidence-based approach .

• Organising and facilitating pre-research sessions with clients and design teams evidencing good stakeholder management and facilitation skills.

• Creating research study plans and discussion guides and working collaboratively with stakeholders and designers to establish a well-designed structure for research.

• Defining key behavioural attributes for research recruitment criteria and translating this into a screener questionnaire to recruit the right participants for research.

• Handling all data preparation and classification appropriately, ensuring NDA’s, consent forms and customer videos are securely backed-up and managed in accordance with policy.

• Facilitating quantitative and qualitative research, including strategic and tactical research methodologies, moderated and unmoderated approaches - remote and in-person.

• Succinctly but rigorously presenting impactful and actionable research tailoring the research output appropriately to the end audience.

• Engaging in productive discussions that offer pro-active challenge and alignment between technology, business and design teams.

 

What we’re looking for:

• Experience in leading/facilitating quantitative and qualitative research projects end-to-end, including a wide range of strategic and tactical research methodologies.

• A background in working closely with UX, visual designers and developers, to drive effective user research.

• A degree or professional qualification in a related field such as Psychology, Social Research, Human Factors or Design, or equivalent professional experience.

• An excellent project portfolio that clearly demonstrates the calibre of research skills.

Skills that will help you in the role:

• A confident, persuasive and concise writer.

• Agency and financial services experience.

• Good working knowledge of AGILE delivery methods and software (e.g. Rally/AGILE Central, Jira, Confluence).

• Basic awareness and understanding of web and mobile technical development (e.g. HTML, CSS, JavaScript, Android, iOS).

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

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