UX Researcher

  • London  
  • Company
    IBM Design  
    Start date
  • Closing date
    7 December 2019  
    Posted on
    8 November 2019  

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities:

Who we are:

As IBM designers we're creative problem solvers who work together using the latest techniques to craft intuitive user experiences. We're a group of researchers, UX designers, and visual designers who enjoy exploring the root causes of our clients' business problems and collaborating with our development teams to build solutions.

Who you are:

You’re a dedicated UX researcher who is passionate about understanding your users and getting to the roots of their pain points. You’re a skilled interviewer and user tester who knows how to craft the right questions to elicit the most relevant information from your subjects. You enjoy working in diverse teams and value different perspectives. You’re comfortable presenting your findings and recommendations to a broad range of stakeholders around the world. And last but not least, you excel at establishing relationships and networking with the clients you serve. Sound like you? Keep reading.

Your role will be based in the IBM Studio, a buzzing, modern working environment which brings together best-in-class practitioners, technology and workspace. You will work as a researcher across several teams and be an active member of our User Experience Team, interacting daily with some of IBM's 210,000 partner companies worldwide, understanding their needs and pain points and helping to propose solutions.

When considering your past experience, this is what we'll be looking for:

  • Real passion for creative, user-centered outcomes.
  • A portfolio of your past work that clearly shows the empathy generated for your users and the value you added to your projects.
  • Interviewing and user testing skills.
  • Experience in facilitating research workshops.
  • Deep understanding of UX practices and methodologies.
  • Knowledge of Sketch and Invision.
  • Understanding of Design Thinking practices.
  • Meticulous attention to detail.

These are the interpersonal skills that we believe will bring success in the role:

  • Experience working and negotiating with team members and clients.
  • Collaboration skills.
  • Strong communication and presentation skills.
  • Motivation to address the underlying problem and question any assumptions.
  • Planning, organisational, and time management skills, with the ability to prioritise own workload.

Also, we would be impressed to see evidence of your:

  • Experience working in cross-disciplined agile teams.
  • Experience collaborating with colleagues who are overseas.
  • A background in building and executing upon targeted communications plans.

Preferred Technical and Professional Expertise:
As per job description.

About Business Unit:
The IBM Finance organization is responsible for driving enterprise performance and transformation.  We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM:
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM:
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement:
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM:
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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