UX Designer

This job listing has expired Job
  • London  
    London, United Kingdom
    perm, remote  
  • Company
    CAPITA  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Undisclosed
  • Closing date
    1 October 2020  
    Posted on
    22 September 2020  

We are currently assisting Government Services business units with digital innovation and development of customer centric software products, such as Grantis for grant administration management and Next Generation for omni-channel automation layer for Capita’s Revenues and Benefits software.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Becoming a UX Designer with Capita Government Services:

We are currently assisting Government Services business units with digital innovation and development of customer centric software products, such as Grantis for grant administration management and Next Generation for omni-channel automation layer for Capita’s Revenues and Benefits software. Working closely with our key customer accounts, we are co-designing the next generation of digital solutions to enable Government Services to transform into a true Digital BPO.

As a User Experience (UX) Designer you are responsible for applying a user centred design methodology on projects from start to finish. You draw together the client’s business requirements, customer/end-users’ needs and technical capabilities, to develop an elegant user experience. You will predominantly design services and products which are digitally focused but will have an appreciation for the customer experience across channels beyond digital.

What you’ll be doing:

  • Delivering the most suitable design solutions which meet user needs, business needs and reflect known constraints.
  • Collaborate with other UXers, Developers, Visual Designers and QA to arrive at the most suitable solution quickly.
  • You will select appropriate user and business research activities to gain a deep understanding of needs.
  • Gathering insights and data related to competitors and market sectors and be able to communicate key insights, themes and opportunities to your team and stakeholders.  
  • Conduct, analyse and present user research - behavioural, attitudinal, and evaluative. Be confident choosing the most appropriate methodology depending on the stage of the project.
  • Plan and facilitate collaborative stakeholder and/or customer workshops that support and drive the project forward.
  • Conduct heuristic reviews of current sites or services, and use them to inform UX and design direction.
  • Plan user flows and information architecture (IA) that is intuitive for users to find their way around your site or service.
  • Produce high quality deliverables that clearly communicate rationale in an easy to understand, compelling manner.
  • Create prototypes at the most appropriate fidelity for their purpose.
  • Provide recommendations for iterations or improvements based on regular user research.

What we’re looking for:

  • Knowledge of UX experience across user research and interaction design
  • Comprehensive understanding of UCD guiding principles and best practice.
  • Able to design for user needs.
  • Practical experience of behavioural and evaluative research methods.
  • Early understanding of attitudinal research and quantitative methods related to UX.   
  • Good practical knowledge of accessibility standards, implementation techniques and testing.
  • Practical experience of applying IxD principles and laws, with experience of wireframing and design.
  • Good understanding of IA, user task flows and applicable research activities that can inform IA. 
  • Motivated and able to work proficiently independently and in a team environment.
  • Strong communication skills. Able to explain ideas and rationale to internal team members and external stakeholders.

About Digital Product in Capita Government Services:

We are currently building a product management and development team in Capita Government Services. Our objective is to provide or develop our business verticals with digital product solutions, as well as to assist them with ideation and innovation processes.

What’s in it for you?

  • A competitive basic salary.
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

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