UX Designer

  • Liverpool  
    perm  
    Undisclosed  
  • Company
    RSA Group  
    Start date
    ASAP  
    Duration
    n/a  
  • Closing date
    8 October 2019  
    Posted on
    9 September 2019  

Job Description:

We’re looking for a UX Designer to join our team. We understand that job titles and experience can vary in our industry, so whether you’re a UX Designer, UX Researcher, Interaction Designer or an Information Architect we want to hear from you.

Our Team:

RSA’s digital team is made up of Designers (spanning several disciplines), Researchers, Content Writers, Analysts and Product Managers who believe putting our customers first is the key to creating better products. RSA aspire to become a digital-first organisation, so we’re looking for the brightest minds to help us fulfil this ambition.

Our team oversees the entire digital customer experience, from researching insurance products and buying behaviour, through to claims and policy servicing. We do this for RSA and our partner products, including a number of well known high street brands. RSA also own the popular MoreThan brand, offering a range of insurance products including our innovative SmartWheels telematics insurance for young drivers.

Responsibilities:

UX Designers at RSA have a research, communication and facilitation focus. We’d expect you to feel comfortable with the following aspects of the role:

o Facilitating workshops and discussions that get to the heart of business and customer needs.
o Mapping current processes and identifying pain points and opportunities.
o Communicating customer and business needs to stakeholders and the project team.
o Planning and running testing sessions with customers.
o Analysing research and presenting findings back to the wider team.
o Sketching and prototyping concepts in collaboration with other Designers.
o Collaborating with the Content team to create effective and well informed information architecture, navigation, and taxonomies.
o Communicating information architecture through wireframes, user journeys and sitemaps.
o Understanding the UCD process and apply it to projects of varying scales to deliver the best business and customer outcomes.
o Working with product managers to estimate tasks and identify next steps.
o Promoting a better customer experience at every opportunity.

The Individual:

We’d love to see evidence of experience in full-time UX roles.
We're looking for someone has been through the UCD process multiple times, has seen the challenges it can present (particularly in large organisations) and learned from it.

We'd like to see:
o The story of your work: not only what you did, but more importantly why you did it.
o Practical experience of applying UCD methods to commercial projects.
o Experience of Agile and Lean approaches to digital product design.

About Us:

RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services for some 20 million customers in over 100 countries, setting new standards in the industry.

Why are we telling you all this? Well, we’re an ambitious sort of company. And if you’re an ambitious sort of person – with the drive to improve us as you improve yourself – we’ll promise you all the resources and career opportunities you need

We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. We have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings.

Apply now:
If this sounds like a role you’re interested in then please apply.

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