UX Content Writer

  • London  
    perm  
    Undisclosed  
  • Company
    Experian  
    Start date
    ASAP  
    Duration
    n/a  
  • Closing date
    7 September 2019  
    Posted on
    9 August 2019  

A great opportunity has arisen within Experian’s Data Quality and Management business. Our mission is to improve the daily lives of data practitioners, and we believe that a superb user experience is a fundamental part of our future success and accomplishing this mission. As such, we are looking for a UX Content Writer to join the UX team to help users get the best out of our products by creating impactful and consistent end-user documentation.

The role will suit someone who is enthusiastic about content – whether it’s in-product help, tutorials, forum posts, API documentation or user guides. Someone who is positive and self-motivated, supportive of colleagues, and enjoys working with various teams. 

You will join a team of content writers and will have the opportunity to contribute to the content strategy and the future direction of product documentation at Experian Data Quality. You will also work closely with the product and engineering teams in an agile environment.

Duties and Responsibilities:

  • Design, write and curate end-user documentation.

  • Take ownership of and prioritise your work across multiple simultaneous projects.

  • Liaise with stakeholders locally as well as in remote offices around the globe.

  • Plan and deliver work on time and to a high standard.

  • Represent the UX Content team within the department and the wider company.

  • Actively contribute to the team’s goals and strategy.
     

Requirements:

Essential:

  • University graduate, or equivalent qualifications or experience.

  • Ability to convey complex concepts in simple terms.

  • Ability to multi-task and manage conflicting priorities.

  • Excellent communication skills and attention to detail.

  • Ability to pick up new tools and technologies quickly.

Desirable:

  • Experience of writing end-user documentation.

  • An interest in/knowledge of APIs.

  • Ability to adapt your writing to tone of voice guidelines.

  • Experience of authoring tools or content management systems.

  • Ability to adapt content based on the audience.

  • An understanding of single sourcing and version control.

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