Senior User Experience Designer

  • San Francisco  
  • Company
    Start date
  • Closing date
    5 October 2019  
    Posted on
    6 September 2019  

We remind ourselves every day that the perspectives that matter most come from our shoppers. Our Customer Experience (CX) teams are advocates for our customer’s point of view throughout every phase of the digital shopping experience.

Our Site Merchandising teams collaborate with our technology, merchant and marketing teams to achieve sales goals. We’re laser focused on delivering our customers with the best customer experience across all digital channels. 

Job Overview:

Macy’s Inc. seeks a passionate, team-oriented Senior User Experience Designer to join its Customer Experience organization to play a key role in shaping the user experience design for Macy’, Macy’s app, and Macy’s retail stores. The Senior UX Designer plays a key role in realizing Macy’s strategic vision through the design of engaging user experiences. Candidates should have a minimum of 5 years of experience designing across digital channels. Strong candidates will have a proven track record of delivering elegant, world-class designs in a fast paced collaborative team environment, solving business goals and user needs, working and influencing in a cross-functional context, and using research and data to inform the design of user experiences. In addition to being an individual contributor, the Senior UX Designer will mentor UX Designers and Associate UX Designers, and guide their efforts to align with Macy’s strategic vision. The candidate is responsible to perform other duties as assigned.


Essential Functions:

  • Designs domain experience that meets business goals and user needs (e.g. KPI’s and user success metrics).

  • Effectively collaborates with managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.

  • Partners with the UX leadership team to define the domain experience and to ensure deliverables are consistent with the user experience design vision.

  • Designs across web, mobile apps, and in-store environments, ensuring a consistent user experience across different platforms.  

  • Works through domain design problems from beginning to end: conceptualizes new products and features, designs storyboards, workflows, interactions, wireframes, high fidelity mockups, and design standards based on business goals and user research.

  • Work closely with the domain UX Manager and UX Lead to ensure deliverables are consistent with the overall design system.

  • Mentors domain team user experience designers.

  • Regular, dependable attendance & punctuality. 

Decision Making: 

  • Design contributor, tireless advocate of the customer, influence on project implementation.



  • BA/BS in Design Required, preferably in UX related fields of HCI, Industrial Design, Product Design, Architecture or Graphic Design.
  • Minimum 5 years UX/UI design experience across consumer mobile applications, websites, or retail stores. 

  • Must have a strong user experience design portfolio that clearly demonstrates consumer oriented user experience design solutions for complex problems.

  • Highly knowledgeable of designing for mobile apps and responsive web experiences; well versed in user interface design processes and methodology, including user-centered design.

  • Capable of designing user experiences that support business goals and user needs.

  • Strong ability to design high-fidelity mockups and prototypes, and iterate on user interface design and interaction flow of applications and experiences based on user feedback. 

Communication Skills:

  • Excellent written and verbal communication skills.
  • Ability to read, write and interpret business and   technical documents.
  • Create and present documentation, findings and points of view material.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, division and analytical skills. 

  • Ability to leverage metrics, optimization, and qualitative and quantitative research to inform and validate design decisions.

Reasoning Ability:

  • Must be able to work independently with minimal supervision.

  • Consistently demonstrates regular, dependable attendance & punctuality. 

  • Strong analytical, strategic, and conceptual UX design skills. 

  • Solid negotiation skills across a variety of audiences.

  • Can successfully advocate solutions among peers and to executive leadership.

Physical Demands:

  • This position involves regular ambulating, sitting, hearing, and talking.

  • May occasionally involve stooping, kneeling, or crouching.

  • May involve close vision, color vision, depth perception, and focus adjustment. 

  • Involves use of hands and fingers for typing on keyboard and using a mouse. 

  • May be a need to move or lift items under 10 pounds.

Other Skills:

  • Strong design and collaboration skills. 

  • Solid time management and prioritization skills.

  • Ability to manage multiple projects simultaneously, at various stages of their development.

Work Hours:

  • Ability to work a flexible schedule based on department and company needs.

Company Profile:

As the fastest growing part of Macy's Inc. business, is achieving record sales and broadening our workforce. offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at, get an inside look.


Our employees have long-term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omnichannel integration with the best in retailing, is reaching new heights. 


This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy’s, Inc.–including Macy’s and Bloomingdale’s–will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

More Jobs

Want more Senior User Experience Designer jobs?

Want to find more Product Designer jobsDigital Designer jobsInteractive Designer jobsInterface (UI) Designer jobsUser Experience (UX) Designer jobsWeb Designer jobs? Then make sure you take a look at our full listing of jobs on our jobs board or browse through our jobs by job title or by company.

Join our Community

To keep up to date with any jobs that come on the site you can register here. By registering you can build your own super stylish profile, connect with colleagues and companies and keep up with what is happening in the industry.