Senior UX Researcher

At LexisNexis Risk Solutions we believe in putting the customer at the heart of everything we do.  

We are seeking a passionate Senior UX Researcher to lead the understanding of user behaviours, needs and motivations, enhancing market-leading products across identity, fraud, credit and customer data management space. 

Who we are:

Here at LexisNexis Risk Solutions, we believe that those with true insights make decisions that change the world. We provide innovative solutions for significant risk data analytics challenges. LexisNexis is part of RELX Group plc, a world-leading provider of information solutions for professional customers. Our products are continually evolving, and that’s where you can help.

What will you do:

• Work with stakeholders and product team members to prioritise research needs and define the research programme across identity assurance, fraud, credit, and customer data management use cases. 

• Draw on your extensive knowledge of different research methodologies to make recommendations around where research will deliver the most value and lead on identifying the right tools and techniques to achieve it. 

• Champion customer centricity and focusing on solving problems that matter.

• Work within the wider global UX and UI community to define the right structure and layouts of the products, ensuring research findings are correctly reflected and customer centricity is at heart of each project.

• Investigate new research or design methodologies and ensure the team is kept up to date with advances within the user experience field. 

Who we are looking for:

• Senior UX Researcher experience, coaching and mentoring more junior team members. 

• Passion for customer discovery and data and evidence driven decision making supported by success stories and case studies.

• Expert level knowledge of research software (Qualtics, Lookback, Usertesting.com, Pendo, Userlytics or other) and qualitative techniques across multiple channels. 

• Experience in employing a wide range of user research methods, identifying appropriate research strategies for different situations. 

• Understand the nuances of researching in different contexts (remote / in person / unmoderated /moderated). 

• Experience leading ideation, prioritization and analysis exercises or workshops with cross-functional teams, in person and remote 

• Expert interviewer and facilitator with many interviews, co-creation workshops and focus group sessions with customers / users under your belt.  

• Great collaborator, building relationships to drive towards a shared goal, with the ability to influence peers and senior stakeholders, keeping the customers at heart of every decision. 

• Excellent verbal and written communication skills and ability to connect and communicate with a wide range of stakeholders at various levels of seniority. 

• Understanding of Agile methodologies, for example Scrum and Kanban. 

• Bachelors or Master's degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design etc.) is preferred, but not required. ​

Company Culture 

We’re an agile, dynamic, and forward-thinking organisation that understands the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life. 

• An active UX community across the group works collectively to share best practice and keep each other up to date on UX tools and techniques. You will have the opportunity to learn from and contribute to this community.  

• A Wellbeing programme to support health and wellbeing through education and incentives. 

• Every employee gets two paid days to volunteer for a cause close to their heart as part of our Cares scheme 

• Two days’ paid hours to attend and work with the Employee Resource Groups that allow employees to contribute directly to diversity and inclusion in the workplace. 

At Lexis Nexis Risk Solutions Group having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 35 diversity employee networks globally and prioritise ensuring inclusive leadership is part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.