Senior UX Designer/Strategic Designer


  • London or Bristol  
  • Company
    Just Eat  
    Start date
  • Closing date
    6 November 2021  
    Posted on
    6 September 2021  

The Opportunity:

We are looking for an exceptional Senior Strategic/UX Designer to join our Strategy & Innovation team.  This is an opportunity to work on wide-ranging, strategic projects spanning multiple teams and departments and shape the direction of our Product and Technology teams.

Our Strategy, Research and Innovation team, works on large cross-pillar programmes and helps validate our strategic roadmap for the next few years.  You’ll be working with a cross functional team, to explore, validate and incubate key strategic bets, and outline the future direction and work for the wider tech organisation.

As a holistic thinker, you’ll be passionate about understanding all things about our users, whether that be a customer, restaurant partner, couriers or our internal teams that support them.  You’ll be hungry for insights - keen to get stuck in and uncover our users' needs across the end to end experience, then using these insights to help shape the vision and strategy.

Key Responsibilities:

As a member of the Design discipline, Lead Designers share accountability for; 

Strategy, Research & Vision:

  • Lead multiple complex UX&D, large-scale projects to scope, design, concept test and deliver innovative solutions

  • Working as part of a multidisciplinary embedded team, your job will include research and facilitation,  and problem-solving (sketching, wireframing, prototyping)

  • Lead Discovery initiatives and work with User Research to identify insights through contextual research and market analysis to uncover our users behaviours, pain points, trends and needs

  • Communicate these insights, design ideas and bring this user centred vision to life through design artifacts such as product concepts, personas, customer journeys, concepts, system maps, wireframes and scenarios

  • Partner with cross functional teams to ensure the visions and concepts are aligned with the broader business goals, and are set to deliver strategic value, and contribute to the business case development

Communicator & Facilitator:

  • Comfortably facilitate workshops and co-creation sessions as well as immersive workshops

  • Presenting and communicating your findings and the user centred vision to the wider team

Required skills and experience:

Your Profile & Experience:

  • Significant industry experience in a UX design or Strategic Design role, working on large scale, cross departmental projects at a strategic level 

  • Significant experience with varied design and research processes and frameworks; including ethnographic research (qualitative and quantitative), product prototyping and testing, future visioning and strategic design. 

  • Your portfolio will include a diverse range of project demonstrating:

    • Sound and robust Design methodologies

    • Design thinking and lean experimentation

    • Future visioning, Innovation and Design strategy

  • Some experience of coaching or mentoring fellow UX&Ds.

  • Strong stakeholder management and communication skills

  • Experience of influencing and advocating for the user/customer to non-design audiences, such as Product or Technology Managers.

  • Exceptional communication skills

  • Experience presenting or facilitating design talks/workshops both internally and externally

  • Working in-house or agency experience driving digital transformation work and pitching business concepts to stakeholders a benefit

Why work at Just Eat Takeaway? 

Just Eat Takeaway is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange. 

We've built our business on having the widest choice available on our platform – connecting millions of customers with over 155,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website. 

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We’re built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees – helping them to develop their careers in a way that suits them. 

No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat  We’re a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.