Senior UX Designer - ICG Technology


  • London  
    London, United Kingdom
  • Company
    Start date
  • Closing date
    19 November 2022  
    Posted on
    19 September 2022  


Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.

The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.


We are seeking a creative and talented senior UX Designer to join the our team, designing the next generation of systems, on desktop, web and mobile, for internal and external clients in the Institutional and Corporate business lines.

You will join the Institutional Client Group (ICG) UX team, which has responsibility for leading experience design across the entire ICG organization, including Global Markets, Treasury and Trade Solutions, Private Banking and Investment Banking. 

You will work on high-profile projects, performing research, and working with clients and business partners to understand the problem space, using co-creation and workshops to formulate solutions, and then creating intuitive and delightful UX designs that create best-in-class experiences for our clients.

There is significant opportunity to bring your own style and creativity into this role, along with the chance to work in an innovative environment.


  • Lead meetings with users, clients, product sponsors and technology to understand project requirements
  • Plan andperform UX research, define IA, user journeys, and create personas
  • Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
  • Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches and solutions
  • Perform relevant testing to validate and inform design decisions
  • Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
  • Apply a positive and constructive attitude to all feedback
  • Use and contribute to the approved design system
  • Contribute to design standards and best practices
  • Perform detailed handover to development teams, ensuring they have all they need to implement the designs
  • Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
  • Keep up to date with the latest UX practices, innovations and tools
  • Ensure all designs comply with ADA/WCAG standards for accessibility
  • Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
  • Help to train, supportand developjunior team members
  • Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
  • Contribute to the wider UX community of practice
  • Identify and articulate design and technical conflicts between colleagues and/or local stakeholders, and help to resolve these.
  • Promote the value of UX within the wider organization


  • 5-10 years of relevant experience
  • Strong attention to detail & analytical skills
  • Significant experience on complex, enterprise-scale design projects
  • Excellent communication and presentation skills
  • Excellent skills in professional design tools e.g. Sketch, Figma, AdobeXD, Axure, InVision etc.
  • Experience in using/creating design systems

Desirable Skills & Experience:

  • Keen interest in, or knowledge of, banking or finance
  • HTML/CSS Development Skills
  • Participation in external UX groups or communities


  • Bachelor’s/University degree, Master’s degree preferred
  • At least one formal UX Qualification

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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