Senior Client Manager for Pearlfisher

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  • London  
  • Company
    Start date
  • Closing date
    12 October 2018  
    Posted on
    13 September 2018  

Job title Senior Client Manager

Location Pearlfisher London

This is

  • An essential role to effectively manage a variety of creative projects and allocated key client accounts.

We need you to

  • Build successful long-term client relationships with allocated clients and practice effective and profitable account management on each of your projects.

This is a key role requiring the highest level of

  • Organisational skills / Tenacity / Motivation / Charisma

You will show us that you have

  • Successfully inspired internal and client teams and projects to produce creatively excellent solutions.
  • Had responsibility for budgets and developing your key accounts.
  • The ability to build equitable partnerships with your clients, moving beyond a ‘supplier’ relationship.
  • An evolving ability to anticipate and understand and solve issues and challenges before they become critical.
  • A positive approach to every internal and external relationship.
  • An ability to see and drive the ‘big picture’.
  • Bags of common sense.
  • An exceptional eye for detail.

You will definitely need to be

  • Comfortable talking to Director-level decision-makers
  • Passionate and knowledgeable about branding and design
  • Highly intuitive and aware
  • An engaging communicator

The bare minimum we need from you is 

  • Three years in a client servicing role within a branding/design agency environment, preferably with some experience at Senior Client (Account) Manager level.

And the technical skills we’d appreciate are 

  • MacOS  
  • GoogleDrive applications  
  • MSOffice

Ideally, you will have experience of/exposure to 

  • Large rollouts for global branding, design and packaging projects from start to finish

The role in detail

i. Clients

  • Account Manage a selection of core clients and creative projects, ensuring efficient project administration and seeing projects through to completion on budget and on time. 
  • Successfully manage and inspire internal and client teams and projects to produce creatively excellent solutions.
  • Start to influence your core clients from a strategic perspective and own smaller clients without Client Director or Client Development Director directly responsible.
  • Develop strong client relationships with your allocated clients.
  • Take ownership of project budgets; preparing proposals, cost estimates and creative briefs (with support) in advance of project work starting.
  • Report on project status through contact reports/activity reports to internal/external teams.
  • Anticipate issues and challenges before they become critical, actively seeking to understand issues and propose solutions.
  • Effectively resource for your projects on a weekly basis with the Creative Resources Manager.
  • Contribute to business development, working as part of a team to bring in significant business via your ongoing client relationships, and helping to drive farming strategies alongside Client Director/Head of Client Management:
  • Write farming activity plan with Client Director/Head of Client Management
  • Report on client business to feed into developing activity
  • Help to identify new opportunities

ii.  Team

  • Take responsibility for general well-being of Client Managers, Client Execs and interns and highlight any key issues to Head of Client Management.
  • Offer day-to-day advice on general account management issues.
  • Help to mentor and shape more junior team members, providing positive and constructive feedback, being approachable, garnering trust and openness with team.
  • Assist with recruitment of more junior team members (eg interviewing interns/Client Managers) where appropriate. 

iii. Commercial

  • Ensure revenue forecast for your client business is accurate on a weekly basis and highlight any issues at the earliest opportunity (prior to the weekly meeting).
  • Write cost estimates and proposals with the support of the Client Director/Head of Client Management
  • Budget effectively in conjunction with Client Director.
  • Monitor project effectiveness in conjunction with Client Director and Creative Resources Manager.
  • Ensure all estimates are approved and all invoices are raised, checked and sent to client on time.
  • Monitor project spend – resources, expenses and bought-ins – highlight potential overspend to Client Director/Head of Client Management.
  • Be aware of margin on fees and costs.

When applying for this role you will be redirected to Pearlfishers careers site to complete a short application process, please note you will need to upload a CV to their website

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