Senior Account Manager


  • London  
  • Company
    Start date
  • Closing date
    6 December 2021  
    Posted on
    6 October 2021  

The opportunity:

We're looking for a Senior Account Manager who has integrated experience to join the fast paced Starbucks EMEA team. We have been working with Starbucks for the past 3 years and we are their lead Strategic & Creative agency for EMEA, as well as their UK activation team.

As a Senior Account Manager, you will be working on a number of different workstreams you will be integral in:

  • Brand activation work across the region.
  • Seasonal product campaigns.
  • Monthly social content and a new e-learning training programme.
  • Delivering on SBUX new global narrative around connections.

How you’d spend your day:

  • Work includes moving image, digital, social (FB, Insta & TikTok), press, OOH, across both brand and product. You will be expected to deliver the work as per approved process, with the ability to work with research agencies, understand and execute against varying regional insights, ensuring the work is on brand for SBUX but also local market cultural nuances.
  • Working with broad range of clients – so the ability to build strong relationships and understand their individual needs is a must.
  • You’ll also be responsible for project management and budgets – working with a producer on the detail. Therefore you should be organised as well as being flexible, a natural problem solver, and have the ability to stay cool under pressure – as it is an extremely fast paced account.

Working into a Group Account Director, there is clear headroom to grow personally and professionally, and as such the ability to manage upwards and build trust is essential.

What we're looking for?

  • An individual who’s energetic, dynamic and above all else driven to deliver for the forward. You will be working within a passionate team who care about producing great work.
  • Self-starter, you can be proactive and self sufficient, does whatever it takes to do the best job.
  • Your confidence and go getter attitude is a must, collaboration, enthusiasm and clarity of communication is key.
  • Ability to actively input and deliver against research and strategy, an integrated thinker who understands key channels and their role.
  • Champion of the creative product, confident in selling in ideas, brand guardian who is the source of all SBUX knowledge.
  • Have a good knowledge of integrated channels, especially social formats.
  • You’re ambitious. We’re looking for a candidate who wants to continue to develop their career and sees the opportunity represented by this role.
  • You’re a collaborator who can build relationships across the agency and client team to give the direction, support, knowledge and expertise needed.
  • Commercially astute and gets under the detail of the numbers, forecasting, reconciliations and billing.
  • AND someone who loves & drinks coffee of course.

Who are we?

About Iris:

We’re Iris. We’re For the Forward. A creative, strategy and innovation company that uses the power of participation to excite progress for businesses. As the relationship holder for our clients, we’re inviting you to participate in progress – moving yourself, your client and the wider world forward with every decision you make.

Our office:

London is our HQ. In our riverside office you’ll find 380 talented people working with ambitious client partners. We’re the lead strategic & creative agency for Suzuki, Starbucks, adidas Football and Abrdn. And we’re a specialist partner for Barclays and Samsung, to name a couple.

The Iris Character:

We have five core behaviours that we look for to help us to build a culture that fosters true progress: Courage, Storytelling, Collaboration, Empathy and Commitment.

What's in it for you?

  • Flexible working – we offer you a balance of home and office working and the opportunity to choose your days when it suits you best.
  • Core hours – whether you want to enjoy an early gym session or pick up your children from school, you have the option to manage your own hours.
  • Vitality private health care.
  • BUPA dental care.
  • Pension scheme.
  • Enhanced Maternity package.
  • 4 months full pay after 1 years’ service.
  • 6 months full pay after 2 years’ service.
  • Enhanced Paternity package. 
  • 4 weeks full pay after 1 years’ service.
  • IVF support - giving you flexibility to attend appointments and recover from procedures.
  • Additional Parental support - meaning you can be there for your family’s important moments’.
  • Personal access to our independent Financial Advisor.
  • Group income protection.
  • Sabbatical after five years.
  • Bike to Work Scheme.
  • Weekly football and yoga sessions.
  • Adidas discount.


  • 25 core days’ holiday.
  • Three extra days can be used for religious holidays.
  • Plus your birthday day off.
  • Plus an extra day after two and five years of service.
  • Climate Exchange Day.

Diversity, Equity & Inclusion:

‘FOR THE FREE’ is our global DE&I strategy. Its aim is to create a business where everyone feels free to be themselves and has the same opportunity and access to progress. Our DE&I strategy encourages courageous thinkers who champion outsider perspectives. ‘FOR THE FREE’ has three main pillars of activity:
Diversity - We want to invite difference. To be an organisation that is fully representative of different groups and reflects the city, country and world that we live in. We value our talents’ lived experiences – including gender, race, class, disability, neuro-diversity and sexual orientation.

Equity - We want to be fair to everyone. To remove barriers for individuals and groups and provide the bespoke access, support and opportunities that are needed to fully participate in our organisation. We are levelling the playing field.
Inclusion - We want everyone to feel at home. To provide a place where people can be themselves, express their unique identity and contribute to the life of our community.

Privacy Statement:

If you decide to apply for a role at Iris we will only keep the data provided by you for 2 years from the date we receive it, following which your data will then be destroyed. We have a legitimate interest to process the data you provide us and we will protect your rights in accordance with all applicable data legislation. If at any point you decide you would like us to delete the data we hold or have any more questions please email us.