Senior Account Manager(Digital) for SapientNitro

This job listing has expired
  • Battersea, London  
  • Company
    Start date
  • Closing date
    15 October 2014  
    Posted on
    16 September 2014  

Welcome to SapientNitro. We're an agency changing the game -- redefining the way that brands engage consumers by creating compelling stories and experiences that attract and resonate across an ever-evolving landscape. Our work pushes past boundaries and channels. It wins awards. But most importantly, it makes an impact for our clients and their customers. And makes us excited to step through the door each morning. We help one another climb, we don’t climb over one another. Integrity and a team-driven environment connect entrepreneurial minds. Getting goose bumps? Good. If you’re ready to be an Idea Engineer with the brightest minds in the industry and do things that haven't yet been imagined, let’s see where you can put your talents to work.

Job Title: Senior Account Manager - Digital Display Media (Creative)

Location: The Glassmill, Battersea

SapientNitro at The Glassmill, Battersea

Based in the Glassmill, Battersea, our expertise in developing digital and direct communications helps SapientNitro deliver true end to end communications for many blue chip clients. We connect customers to brands, and deliver sales & customer upgrades across off and online media. This broad framework has driven significant growth for us.

At the heart of the Glassmill, are a team of talented people working across multiple disciplines. With a shared passion for inspiring creative that delivers results. The devil is in the detail, so analytics, message hierarchies, personalisation, prospect journeys and decision making trees; these are all areas we love to play in. Acquiring new customers, or talking to existing - it’s about the numbers.

Test and learn is at the heart of what we do and we love translating insight into creative that engages, motivates and delivers results. We call this Response-ability, and it’s a methodology that runs through everything we do.

We are experts in digital, but with a heritage in data driven off-line marketing, we are capable of delivering a truly integrated approach to communications. We have our own production facilities here at the Glassmill - whether it’s edit suites for moving image and DRTV, press and artwork specialists or digital production studios. We have access to a global suite of specialists in everything from attribution & analytics, to mobile technology, to in-store experiences. We have the capability to build bespoke solutions for our client’s needs. We can connect the journeys, and help our client’s deliver a cohesive customer story.

We are talented, smart people. We are entrepreneurial, driven to make things happen. We like to have an opinion and voice it... We like to inspire those around us to be the best they can be.

Glassmill Key Clients:

Sky, Vodafone, GSK, Lucozade, HarleyDavidson, RBS, AIG, Eurotunnel, LG, Bacardi,

Client: Sky

Sky is the UK’s leading media brand, the number one Pay TV provider and a premium, blue-chip brand. Sky is an innovator, first to market with exciting technologies: IPTV, Sky Go, 3D, HD, the first (and still the best) PVR in the UK. Sky expects the same level of innovation from their agency.

Sky has a reputation for being driven, and decisive. They are. There are many smart people, working hard to deliver results in a fast paced, dynamic business that is constantly taking risks and evolving. Sky is the UKs leading entertainment brand. We’ve worked with them for over 13 years, and remain their longest standing agency of record. We work well together. Good and bad, they’ll tell you what they think. They’ll include you in decisions, expose you to the internal discussions, and they’ll expect you to have a viewpoint

They are collaborative in their approach. You will work with a wide team of agencies that support Sky, participating and collaborating with Mediacom, V3, Brothers & Sisters, WCRS, and SkyIQ. You will develop strong relationships with media, data and technology partners. Our clients look to us to drive the business forward, to take initiative and to work closely with them at all times.

Sky is an international client, so you’ll also collaborate and knowledge share across the other European Sapient/Sky teams in Italy and Germany.

Sky UK: Campaign Planning & Strategy, Customer, Acquisition Trading, Online Sales & Marketing, Retail, Brand, Republic of Ireland, Social, Sky CSR, Sky Business, Sky Homes,


The account is fast paced and exciting, and requires an experienced candidate, who is adaptable and capable of driving campaigns autonomously. The ideal candidate will require flawless client services skills, a team approach, strong attention to detail and the ability to juggle numerous priorities simultaneously.

Collaborative, warm and open, you’ll be excited by challenge and never fazed by the seemingly impossible. You will want to challenge yourself, your client and the agency (and all its departments) to deliver outstanding creative and best in class client service at all times.

Capable of keeping a cool head and seeing to the heart of a problem, and of having difficult conversations with a client - when no really is no - honest to the core. We expect our people to become trusted stewards of our clients brands, partnerships are built on this approach.

The Role

Sky is market leader in its sector; and you will be 100% dedicated to the Sky Digital account and focused on pure digital projects. The ideal candidate should have a proven track record in agency and have broad digital skillsets, client business relationships, and running digital campaign delivery.

You’ll be working across a number of digital projects for Sky. These projects are predominantly focused on the creative and development of rich, dynamic and social digital display media . These projects span across a number of Sky sub brands including Sports, Movies, Broadband, Sky Go, Sky+ and TV Shows; to name a few.

You’ll collaborate with the wider Sky inter-agency team, participating in cross-agency meeting/sessions with the likes of Mediacom, Brothers & Sisters, WCRS, V3. Internally at Sapient, you’ll collaborate and knowledge share across the wider Sapient Sky account with other internal teams including major offline streams of work including DRTV, DM, Press, DR and with the other European Sapient/Sky teams in Italy and Germany, these may provide opportunities for travel and knowledge sharing at other Sapient offices.

The nature of the business is fast paced and exciting, and requires an experienced candidate, who is driven, adaptable and capable of driving campaigns autonomously. The ideal candidate will require flawless client services skills, a team approach, strong attention to detail and the ability to juggle numerous priorities simultaneously.


  • Develop solid business relationships with clients through regular and pro-active contact.
  • Deliver strategic solutions and innovative concepts to campaign deliverables.
  • Management of the day-to-day client activities to the high standard expected from clients.
  • Liaise closely with planning to understand strategic goals and the competitive environment.
  • Brief all relevant parties within the agency clearly and succinctly.
  • Encourage creative teams to develop work in line with required strategic direction.
  • Accountable for high quality project delivery to agreed deadlines.
  • Actively contribute to all meetings attended, both internally and externally.
  • Attend regular client status meetings and manage status and contact reports.
  • Present creative work, budgets and timing plans to clients.
  • Effective communication, with attention to detail and accuracy in all communications.
  • Team line management responsibilities and team motivation.
  • Ensure the financial process is adhered to and billing/sales sheets are updated regularly and reflect an accurate picture of work in progress.
  • To be up-to-date on trends and platforms, and equipped with creativity and innovative ideas.

Personal skills

  • Graduate caliber with min 2-4 years agency experience.
  • Good understanding of the agency, planning, creative and production processes.
  • Highly organised and able to manage workload effectively.
  • Ambitious, fun, adaptable, confident and self-motivated.
  • Tact, diplomacy, maturity in relating and interacting with people at all levels.
  • Excellent written and oral communication skills.


  • Reports to: Account Director

About SapientNitro
SapientNitro SM , part of Sapient® (NASDAQ: SAPE), is a new breed of agency redefining storytelling for an always-on world. We’re changing the way our clients engage today’s connected consumers by uniquely creating integrated, immersive stories across brand communications, digital engagement, and omni-channel commerce. We call it Storyscaping, where art and imagination meet the power and scale of systems thinking. SapientNitro’s unique combination of creative, brand and technology expertise, results in one global team collaborating across disciplines, perspectives and continents to create game-changing success for our Global 1000 clients, such as Chrysler, Citi, The Coca-Cola Company, Lufthansa, Target, and Vodafone, in 31 cities across The Americas, Europe and Asia-Pacific. For more information, visit .

Sapient is a registered service mark of Sapient Corporation.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.

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