• London  
  • Company
    Harvey Nichols  
    Start date
  • Closing date
    12 March 2019  
    Posted on
    11 February 2019  

The role of a Stylist Club Associate is provide support to the Stylist Club located within the Style Concierge department by booking, arranging and assisting on appointments with all external Stylists; driving sales through expert guidance and support and providing a fearlessly stylish customer service experience to build lasting loyalty.
What you will be doing

• Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given by you at all times, to ensure the department exceeds sales and customer expectations

• Encouraging strong and lasting relationships with external Stylists and their clients to build lasting loyalty and repeat custom

• Customer Transfer requests to be treated as a priority in order to maximise all sales opportunities; ensure that customers are contacted immediately upon arrival of their goods in store. Ensure that all paperwork is completed correctly, in full and is easily accessible to other team members

• Ensure customer personal details and information on purchases is kept confidential at all times to comply with Data Protection Act.  Ensure information is only recorded and used within the Style Concierge department

• Continuously maintain and analyse database for stylists and their clients purchasing behaviour
• Work closely with your team and celebrate fabulousness wherever you see it
• You will be required to work weekends and evenings on a rota'd basis

Skills and experience you need
• Demonstrable experience in a similar customer facing role
• Enjoy and know our brands and products
• Strong organisational skills
• Excellent communication skills
About you
• You will have a sales driven attitude
• You are positive and proactive
• You love working in a team
• You are stylish, fun and welcoming                

About us
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
All your hard work, rewarded
Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:
• A unique Learning and Development programme to support your career with us
• Very generous staff discount plus annual clothing allowance from day one
• Vouchers or schemes that fit your world from childcare to bike to work
• Practically free travelcard for zones 1 - 6
• Seasonal staff parties and team days
• Charity day to support your good cause

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