Qualitative UX Researcher, SMB Experience

  • San Francisco  
  • Company
    Start date
  • Closing date
    6 December 2019  
    Posted on
    7 November 2019  

Pinterest brings millions of people the inspiration to create a life they love for everything; whether that be tonight’s dinner, next summer’s vacation, or a dream house down the road. We’re looking for a resourceful qualitative researcher who has worked on digital experiences and specializes in actionable insights about products for Small and Medium Businesses. The ideal candidate is a dedicated researcher who can lead, design, execute, and communicate strategic research on a deadline in a fast-paced development process. If this sounds like fun, we’d love to hear from you! 

What You’ll Do:

  • Conduct research that varies in approach, scale, scope, timeframe, and methodologies (may include an ethnographic, interview, participatory workshops, usability, focus groups, surveys, Market Research and experiments).
  • Collaborate as a strategic partner with Product, Design, Engineering, Writing, Analytics, & Sales teams at Pinterest.
  • Proactively communicate and share your research findings with team members, executives, and other audiences in compelling, actionable, and engaging ways.
  • Help shape how SMBs use Pinterest, ranging from mobile and desktop tools and experiences for micro, small and medium businesses, and including experiences for both new and existing SMB users.
  • Lead research projects from beginning to end (including ideation, brainstorming, prototyping, feedback cycles, and launching products).

What We’re Looking For:

  • 4+ years of experience in research and degree related to user experience research (HCI, social sciences, etc).
  • Growth product experience as part of a consumer-facing product or service (User acquisition, retention, churn).
  • Business product experience as part of a consumer-facing product or service (i.e. Business onboarding, ad-buying interface, analytics platforms, etc.) a plus.
  • Deep expertise in conducting research with audiences that vary in vertical, size, type, etc.
  • Ability and willingness to travel 30% of the time.

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