Product Designer

TalkTalk is a challenger brand, we like to disrupt the market and this is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services.

You’ll be part of an empowered product team, responsible for the TalkTalk PLUS App user experience across all interactions. We’re looking for a Product Designer who has past experience of Service Design, UX and UI. Working in partnership with a Product Manager, Engineer and a team of developers, you’ll be responsible for the full design process from Discovery through to Delivery. You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech. You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving Apps.

The Team:

You will work in an outcome focussed squad alongside a Product Manager, Product Tech lead, developers and testers to identify solutions and deliver outcomes.

Skills, Knowledge & Experience:

• Experience of designing App products and services including full end-to-end journeys (Portfolio required)

• Evidence of solving complex design problems and implementing brilliant solutions

• Experience of storytelling and compelling product narratives to influence stakeholders

• Creating visually appealing presentations to communicate your design ideas

• Collaboration skills and ability to work well with engineers, product managers, insights / analytics and other key stakeholders

• Desire to continually improve and find ways of doing things better

• Experience of working with a product manager to feed the product backlog with features that add value

• Able to work well with engineers, create effective design documentation and ship product increments

• Facilitate design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideas

• Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders

• Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data

• Stay up to date with industry trends, emerging technologies and best practices in product design

• Ability to plan and estimate the size of design work

• Ensure our products and services align with our brand identity

• Commercial acumen – understanding of customers, market, able to align design process to business outcomes

• Strong objection handling and influencing skills to ensure design meeting the needs of the problem not the individual stakeholders

Our values:

It’s important that anyone who applies for this role can live the values of:

• Challenge

• Care

• Commit

Benefits:

• Competitive salary

• Bonus

• Holidays and Bank holidays

• 2 wellbeing days (can be taken anytime during the year)

• Volunteer days

• Hybrid working

• Free parking

• £1 breakfast on-site

We offer a dynamic and collaborative work environment, opportunities for professional growth and the chance to make a significant impact on the user experience for millions of customers. If you are passionate about design, customer-centric innovation and driving meaningful change, we encourage you to apply for this exciting opportunity.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.