Product Designer

  • London  
    £50,000 to 75,000 p/a  
  • Company
    Start date
  • Closing date
    8 February 2020  
    Posted on
    10 January 2020  

XenZone have been doing our thing (chat-based online therapy) since 2005, and already help more than 50,000 children and young adults every month through services like Kooth. 

We’re looking for a Product Designer who loves to design things right. You’d love to join a team that cares about the same things as you; inclusive, user-centered product design, beautiful B2C customer journeys and stemming the rising tide of anxiety and depression in our society.

Although our service is 15 years old, XD is the new kid on the block in XenZone. As our second hire in this space, you’ll be comfortable educating and managing stakeholders, prioritising work and shaping the environment so that we can build safe, clinically robust, life-changing products. 

You’ll work on our existing services, as we improve how we create community and on-board users, as well as the core therapy experience. As we’re a small team, you may also work on things like our corporate website, brand and internal projects. 

You are looking for a role where you will:

  • Focus on all things UI. Create ubiquitous, accessible and enjoyable front end experiences for service users (right now mostly children and young adults) and think about design impacts and interaction patterns for our services.

  • Educate the rest of the business about design and customer-centricity,  improve our internal focus on the user and create the most human-centred design processes imaginable.

  • Collaborate with research, clinical, product and engineering to keep improving our service, in an iterative and safe way.

  • Keep accessibility at the heart of the conversation.

  • Raise the bar in technologyand mental healthcare; think about using the techniques that keep us endlessly scrolling to improve mental health.

We want to hear from you if:

  • You have an enquiring mind, love to make things better and are looking for an opportunity to make a dent in the world.

  • You bring a portfolio of interaction and visual design on both web and mobile apps. Previous experience of, or an interest in, building for the needs of children and young adults would be really useful.

  • You want to build engaging experiences for our service users. You’ll drive user experience, interaction and visual design throughout the entire product lifecycle, from initial idea generation and sketches, through user flows, wireframes and high-fidelity designs to building experiences that make a difference to people’s lives.

  • You have the agile collaboration gene and love working closely with people who aren’t designers to iterate based on data and user feedback.

We currently use Sketch for all our UI work, Miro for all things documenting and concepting, Marvel for prototyping and whiteboards for thinking. Clubhouse or trello are used for tracking work, and our techstack is JavaScript/React/TypeScript/Node.js. We’re focussed on continual improvement; we want someone who loves making things better and can harvest all the good practices they’ve used before.

XenZone work with a massively diverse set of user needs, thinking about the future of mental health. We believe the more inclusive we are, the better our products and services will be. To do that, we’ve created an environment where everyone can bring their whole selves to work. We’re working hard to build a balanced engineering team; we’re currently 77% people who are under-represented in tech and we welcome applications from all.

Because of the nature of our business, this position is subject to a successful Disclosure and Barring Service check as part of our recruitment process. =