Product Design Manager - Global


  • London, Manchester, Birmingham, Bristol  
    Competitive with great benefits
  • Company
    Start date
  • Closing date
    22 June 2022  
    Posted on
    9 May 2022  

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role:

As a Product Design Manager, you will manage a team of product designers and coordinate the design and development of new products, propositions and services across the Global Growth Portfolio. You will be accountable alongside your peers in Product & Engineering for its ongoing success and continual improvement. 

You will evaluate and ensure design feasibility and design optimization, driving community engagement with the Design System. Additionally, you will provide inputs to strategic decisions that affect your functional area of responsibility. 

You'll have the following responsibilities:

Leading a team of designers. You’ll directly manage a small team of designers, setting their objectives, looking after their wellbeing, and helping them achieve their own personal career ambitions.  

Creating a high performing culture. create a high-performing culture across teams, fostering cross-functional and cross-departmental collaboration and ensuring consistency by working closely with Design Managers, other Design disciplines, Product Owners, Engineers and stakeholders to shape the vision and help define the roadmap for the ongoing optimisation our product experiences. 

Building meaningful relationships. You’ll know that the secret to success is winning the hearts and minds of those around you, so you’ll need to pro-actively cultivate relationships across the business to help you get things done and promote a user-centred way of working.  

Championing customer needs. You’ll help ensure that our designers and squads are designing solutions that solve real customer needs and translate user needs and business goals into compelling usable and consistent journeys, digital products and services for end-customers 

Improving our design team processes. You’ll play a crucial role in ensuring that we have a consistent and coherent process to manage design quality and collaboration across squads.  

Respectfully interrogating squad missions. When you need to, you’ll respectfully interrogate our squad missions ensuring that we are tackling real customer needs and that we are constantly learning from incremental product releases.  

Working collaboratively. You’ll know that building a shared understanding of the customer problems we’re trying to solve is crucial. So, ensuring that our squads are collaborating and sharing ideas and insights is paramount. 

Developing new competencies. You will partner - and ensure our team partner - with our Research, Data and AI teams to find opportunities and integrate user insights into product strategy and design, encouraging a culture of customer-centric and data-driven design. 

You'll have the following skills & experience:

A spectrum of expertise across the following skills (with a specialism in some areas): 

  • Exceptional UX and UI skills,  
  • Design Software (Sketch, Figma, Photoshop) 
  • Discovers issues and needs through user research & testing 
  • Able to use Interaction Design & Prototyping to define the order and experience of user’s activities  
  • Ensures each moment is intentionally created using Micro Interaction Design 
  • Designs end-to-end journeys with user needs and data at their heart 
  • You can analyse behaviours and appetites using data analysis, MVT & A/B Testing 
  • Knowledge of modern, emerging web and mobile UX/UI design patterns and experiences 
  • Flourishes in an environment of continuous learning and eager to advance your craft further  
  • Good understanding of the technical basics around web and app applications 
  • Ability to communicate and collaborate in cross-functional teams 

Expected Experience & behaviours:


  • Proven years of experience managing product designers
  • Experience as a product designer (or roles with similar skills) with a good amount of that time working on ecommerce experiences.  
  • Strong design skills (including stellar online portfolio that showcases your work, or work from teams you've managed), including familiarity with ecommerce design 
  • Ability to take a project from ideation to completion and continually improve a customer experience 
  • Experience working in lean agile squads  
  • Experience with HTML/CSS preferred 


At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary 

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you

About BT:

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

How to Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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