Principal Experience Designer - Digital

This job listing has expired Job
  • London  
    London, United Kingdom
    perm, remote  
  • Company
    Sainsbury's  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Competitive plus benefits
  • Closing date
    6 August 2023  
    Posted on
    6 June 2023  

In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand retailer. Our Product and Experience Design teams are made up of inspired and multidiscipline individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business.
As Principal Experience Designer you’ll be an Individual Contributor who has independence to collectively build the Digital Future Experience Vision across our Brands and Channels. Driven by insight and the connection to the business strategy, you’ll lead the design process to align Product outcomes and the tech/architectural future to the stated ambition for the development of our ecosystem.

Working alongside Directors and Heads of Product/ Product & Experience Design, Heads of and Staff Experience Designers, Senior colleagues in Engineering, Analytics and Architecture and E2E Service Design in Customer Experience, you’ll be responsible for articulating a North Star digital experience that is desirable, viable and feasible and aligning stakeholders at all levels in the business to deliver against this.

As a senior design leader, the Principal role will help define best practice for the design discipline and provide development for colleagues along the individual contributor path. You will be a master of design/ design led approaches, able to apply design thinking in a complex business like Sainsbury’s and adopt lean methodologies, integrating them into Product and Experience Design as a whole.

What you need to do:

  • Lead the design of the Future Digital Experience vision across our Brands (Core Brands include - Sainsbury’s, Argos, Habitat, Tu and Nectar). Evidence customer-led thinking grounded in customer insight, data, long term commercial ambitions and connected to our business strategy. In order to ensure the E2E experience across our channels is designed in unison and reflects the way our customers shop today and in the future, established relationships and squad ways of working with E2E Experience Design to ensure the overall North Star drives customer growth, retention and improved satisfaction.
  • Articulate and visualise the future state, successfully aligning Product outcomes, development roadmaps and Technology/Architecture strategy to the stated ambition for the development of our digital ecosystem. Strong influence and joint ownership required of a tactical roadmap that plans steps towards the vision, bringing the Product organisation, across our users, to ensure a consistent ambition across customer touchpoints.
  • Collaborate and grow the expertise of the critical in house Staff Experience Designer community and capability that lead the most complex design challenges and joined up vision across our brands and channels. Developing a community of practice for the federated Experience Design team across CPAO, role modelling and embedding external and industry renowned expertise into strengthening our in house capability and practice.
  • Build and maintain relationships with other key practices in the organisation and work to align strategic outcomes, ultimately delivering a seamless omnichannel experience for our customers. Key partners include Product, Analytics and Engineering leadership, E2E Experience Design, Experience Design Guidelines, Standards, Operations and Research/Insight.
  • Maintain a high level of awareness, understanding and participation in the Experience Design industry, community and trends emerging in future design tools, skills, thinking and methodology, including communicating clearly and coaching others on where and how to develop these so they work seamlessly for customers.
  • Have a 3+ year plan for how to evolve the Experience Design practice, influence the evolution of design standards, tools, experience principles and design quality, driving the changes to a successful set of measured outcomes and enabling delivery to the vision. Guide Experience Design teams across CPAO to ensure adoption and evolution of design expertise inline with our ambition.
  • Be a credible voice to the Product and Experience Design LT to guide the art of the possible.

What you need to know and show:

  • Indepth / significant experience in senior UX / Experience Design/Product Design roles.
  • Considerable experience of working in a complex corporate environment.
  • Extensive knowledge of UX principles, toolkits, heuristics and metrics. Deep knowledge of the end-to-end process of designing and delivering digital user experiences.
  • Strong knowledge of design best practices, emerging digital and retail technology trends and someone who is passionate about keeping pace with the industry and craft.
  • Able to think strategically and join the dots in a complex corporate environment – aligning Digital Experience strategy to the Corporate priorities and vision
  • Ability to develop and communicate key strategic artefacts – Vision/Visiontype (where we want to be), Strategy (what we need to get there) and Tactics (how we’ll get there).
  • Appreciation of Brand – how it can drive Digital Experience and how XD contributes back.
  • Excellent communicator and able to influence up to C-suite/Operating Board level.  A challenger, who can engage and lead at all levels and successfully encourage experimentation.
  • Comfortable and proven to be effective working in a matrix environment across teams/departments, driving to a common goal. Experience in leading, motivating and directing teams, regardless of reporting line.
  • Demonstrates our Valued Behaviours, with a strength in Own it and Make it Better – leading from the front, not accepting the status quo and moving from strategy to action.
  • Demonstrates sound judgement to make sometimes difficult and complex decisions at pace and resolve conflicts as they occur to enable a mature Product and Experience Design function.
  • Results orientation, with a bias for action that is deeply informed by evidence and data-based decision making.

What decisions I can make including budget:

  • Strategy for engagement and alignment to vision
  • Approach to vision development
  • No specific budget management, but lives to treating every pound as our own as every decision made has a cost/commercial consideration

Directly or indirectly manages:

  • No reports, Individual Contributor

Support we will provide:

  • Squads / Staff Experience Designers across Product towers
  • Heads / Directors of Product, Experience Design / Research and Engineering
  • Experience Design Community of Practice
  • Learning and Development resources, including OurSainsbury’s

In return you’ll get:

  • Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat
  • Holiday allowance
  • Car allowance
  • Hybrid working
  • Bonus scheme
  • Pension plan
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

 Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you.

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