Online Content Manager - 6 Month FTC

  • Slough  
    remote, temp to perm  
  • Company
    Start date
    6 Months FTC  
  • Closing date
    29 September 2020  
    Posted on
    16 September 2020  

Here at O2, we’re about technology that creates exciting experiences. It’s why there are over 25 million people who choose to live life on O2. 

Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. 

Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent. 

Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room. 


About the team:

As part of the Online, Stores and Supply Chain team, reporting to the Head of online content and merchandising,  the Online Content & Merchandising team is responsible for creating, implementing and optimising impactful merchandising and compelling content across the B2B and B2C websites and search engines (internal and external) making sure the site is accurate, up to date and compliant.

This role reports to the Online Content Lead and is responsible for working with stakeholders around the business to deliver best in class campaigns and content to new and existing customers on O2’s digital estate, thus enabling the wider online team and business to meet its goals.

About the role:

A Content Manager ensures that is always up-to-date, accurate, relevant, engaging, performing and customer focused.

Content Managers build, edit and drive quality of execution through changes to the content found on our digital estate, supporting the delivery of online KPIs by creating measurable improvements in traffic, engagement and conversion.


Key responsibilities:

• Deliver and optimising the on-site content of O2’s expanding range web pages and services through our content management system (CMS), ensuring that it’s always up-to-date, accurate, relevant, engaging, performing well, and customer-focused.
• Working with copywriters, UX and designers to influence look & feel for the online environment, optimise messaging and target our growing portfolio of messages to the right people at the right time.
• Representing the content team in project meetings, providing an understanding of how O2’s customers engage with digital content, what works, what doesn’t and sharing online best practise.
• Executing updates to website content and supporting the daily content production process, working with internal and external stakeholders to ensure their content is published to agreed timescales and meets desired performance criteria for
• Supporting the information lifecycle management process including content audits, in-life maintenance and optimisation.

Key skills and experience:

• Experience managing content or digital production through a CMS (is essential) and a familiarity with web analytics/reporting tools. 
• Extraordinary attention to detail and highly organised, with excellent communication skills (both written and oral).
• Experience of working from daily, weekly and monthly plans and to challenging timescales and deadlines.
• Strong creative and problem-solving skills and able to alter their style to reflect their audience, product and/or service.
• Ability to manage multiple projects concurrently, deliver work to the highest standards and meet deadlines with limited supervision.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working. Like to know more, feel free to raise it.

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