Marketing and Communications Manager

This job listing has expired Job
  • Tyne and Wear  
    Tyne & Wear, United Kingdom
    perm  
  • Company
    Jones Lang LaSalle  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Undisclosed
  • Closing date
    30 April 2023  
    Posted on
    28 February 2023  

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Roles & Responsibilities:

  • Partner effectively with account team to produce and/or promote client and internal JLL communications, including presentations, annual reports, case studies, business reviews/reports, research, newsletters, videos, senior leader communications, and webcasts. Write and edit content for these communications and associated talking points, as needed.
  • Regular and professional communication to the Client to promote the regional/cluster/site performance in various areas e.g., Employee Experience, Innovation, Sustainability, etc.
  • Support the regional Leadership and site leaders (as needed) with preparation of powerful professional presentation materials for executive reviews with the Client as needed (e.g., QBR, JBP, mid-year and year-end reviews).
  • Ensure real estate insights, trends, thought leadership, and market research are delivered regularly to the account team and client stakeholders. Package and optimize presentations and assets for distribution to clients.
  • Partner effectively with account team to produce effective Client employee communication to promote the improvements and share information about Facility Management Team and services
  • Development of Marketing materials to leverage the existing EX initiatives, Annual Facilities Survey and other needs of Europe and AMA regions as needed.
  • Provide creative support and communications guidance for other critical projects and deliverables.
  • Ensure that all communications align with business objectives and promote the JLL brand through consistent key themes and messages.
  • Organize, manage, and execute on objectives with minimal oversight, a strong attention to detail, a high level of professionalism, and with appropriate timeliness.
  • Drive efficiencies and improve communication processes. Review existing processes and procedures on a regular basis to determine if enhancements are possible.
  • Ensure ongoing and frequent best practice sharing with peers from leading account teams across JLL.
  • Operate with the highest ethical standards and accurately represent the JLL brand in all deliverables.
  • Support leadership and company meetings: You will help craft the messaging and program through agenda, speaker selection and logistics.

Communications:

  • Manage the account’s communications to the team and to the client. This includes not only taking on a leadership role in gathering, maintaining and disseminating information, but also establishing systems, processes, policies and incorporating team involvement (in coordination with the regional Communication Leader in AMA/ Strategic Initiatives Leader in Europe) as appropriate.
  • Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as “tell our story” to the client organization.
  • Be the advocate for communicating firm news to the team, and team news to the firm.
  • Support the team with communications to clients and sites demonstrating a high customer service focus.

Communication Tools:

  • Maintain standard templates for communication tools used by the team.

Team Support:

  • Help to manage and coordinate meetings and events for account team as needed.

Concept Creation:

  • Originate new, creative concepts and flawlessly execute them across multiple touch points.

Collaboration:

  • Collaborate with regional Communication Leader in AMA/ Strategic Initiatives Leader in Europe to develop reporting formats and content, including regional highlights, reports, quarterly QBR presentations and other required reports and presentations.
  • Collaborate and liaison with firm-wide Communications Managers.
  • Liaison with client’s Corporate Communication Department to garner support and coordinate planned communication activities.
  • Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating.

Quality Control:

  • Ensure accuracy via proofreading and editing documents for self and supported team members.

Projects:

  • Complete projects as requested professionally and accurately on or before deadline.

Advisory:

  • Act in an advisory role on high-profile projects and special initiatives requiring client and end-user communication.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice:

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request accommodation.

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