Marketing Propositions Manager for Giff Gaff

Overview:

Who Are We?

giffgaff is a little different to your `normal` telecoms company. It`s a mobile business owned by Telefonica, but run by its customers - our members. Sounds interesting? It is.

We want people to love what they do and love what giffgaff is all about. It`s important to feel that way, especially in this energetic and competitive market. We`re a spirited and disruptive bunch at giffgaff, not every now and then, but everyday, yes, even on Monday mornings. Each and every person, who comes and works at giffgaff, must believe that we are a David amongst Goliaths in Mobile-land. And much like David, we are successfully making a positive change.


About Us

giffgaff is currently enjoying a rich period of growth, and as our member base grows, so does our appetite to be more active with day-to-day trading initiatives. We have always kept our proposition simple and easy to understand, and working with other teams across the business you will need to find the right balance between simplicity and growth - all the while protecting the virtue of being fair to our committed base of members who make giffgaff what it is.
The role sits in the Propositions, Loyalty & Communications team, and its purpose is to create great reasons for prospective members to join, and existing members to stay with, giffgaff. The role is responsible for churn reduction, revenue generation, satisfaction and net additions.

About You

We are looking for agile communicators with a fresh perspective and new ideas and propositions for attracting and retaining our member base. We are a distinct, recognisable and engaging brand, and our propositions reflect the unique nature of what we do. You will be thinking `outside the box` to not only develop new ideas and proposals, but also see these through to fruition.

You`ll need strong analytical skills combined with balanced judgement and a proven understanding and track record within product/proposition management. You will be able to lead in a balanced way, taking on board the views of the many stakeholders (both internally and externally) who have an influence on the products and pricing which is ultimately delivered at giffgaff.

Key Skills/Experience

-Strong commercial acumen
-Great communicator and influencer of stakeholders
-A developed understanding of the Telco industry OR experience of commercial marketing proposition launches in another industry

The Nuts & Bolts

-Love delivering the wow factor to our members
-Energetic, bright and adaptable.
-Ability to communicate clearly at all levels of our organisation
-Curiosity & Creativity
-Excellent attention to detail
-Have an interest in technology, mobile and wider popular culture trends
-Able to work under pressure and manage workloads effectively
-Organised, self motivated and accountable for own workload
-A strong team player
-Fun to be with and work with

Finally...
This is a chance to work for one of the most sought after UK companies, highly regarded for its community model. In return for your outstanding efforts, you`ll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised. This position plays an important role across the business, allowing you to work cross functionality, take on more responsibility and gain experience, which will greatly benefit you in the future.