Managing Editor, Customer Storytelling


  • Remote  
    Washington, United States
    perm, remote  
  • Company
    Start date
  • Closing date
    20 November 2022  
    Posted on
    20 September 2022  

The Microsoft Stories team is seeking an experienced editor and content strategist to lead the company’s journalism-style storytelling about our customers.

As the Managing Editor of Customer Storytelling, you will join a high-performing team of digital storytellers who manage the global Microsoft Stories network. In this role, you will work closely with numerous internal and external stakeholders around the globe to help journalists, influencers and tech enthusiasts understand Microsoft’s top news and most cutting-edge technology breakthroughs. This deeply collaborative role will require you to understand the company’s top communications priorities and create content about those topics that is approachable, understandable and people-focused.

Our team uses journalism-style storytelling – including feature stories, videos, graphics, animations and other media – to share the company’s top news, innovations and corporate priorities with journalists, influencers, analysts and tech enthusiasts with a goal to move the needle on the perception of Microsoft as an innovative company and technology leader


Key responsibilities include leading a team of storytellers, the storytelling creative processes and strategy to develop and deliver rich web content to a worldwide audience of journalists, analysts, influencers and fans who follow the company. This role requires the skills of a seasoned editor, visual storyteller and newsroom leader. The person also must have a passion for experimentation and constantly be on the lookout for new ways to tell stories and reach new audiences. They also must have the organization and tactical execution of an experienced project manager. Candidates should be extremely organized and motivated with great communication skills and the ability to collaborate successfully with stakeholders throughout the company and beyond.

Candidates also should have a strong understanding of the way news and information flows online today, with experience in driving reach and engagement via content syndication and amplification. Understanding how audience’s behavior is changing the way they consume information online is an absolute must in order for them to experiment with new ways to reach audiences, especially in social media. That includes platforms such as LinkedIn, Twitter, Facebook and SEO to reach key audiences, along with a passion for continuing to learn about new mediums and tactics for engaging audiences online.


The successful candidate will have the following qualifications:

· 8+ years of experience in journalism, editing, corporate storytelling and/or a related field.

· A keen interest in, and curiosity about, the latest trends in technology innovation, including artificial intelligence, mixed reality, sustainability, accessibility and quantum computing.

· A knack for telling stories about deeply technical topics in a way that is understandable and relatable to a non-technical audience.

· The ability to create, or oversee creation of, assets, including written feature stories and blog posts, still photography, videos and other visual media, such as graphics and GIFs.

· A growth mindset and the desire to experiment with new and emerging forms of content in order to reach a broad set of audiences.

· A talent for collaborating effectively and diplomatically with a number of stakeholders across research, engineering, communications, marketing and social media teams, as well as to work effectively with external partners and customers outside the company.

· The capacity to work quickly and decisively to meet deadlines.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks:

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away
ad: Annual 2022 Launch Event