Lead User Researcher


  • Manchester  
    Greater Manchester, United Kingdom
  • Company
    Start date
    Depending on experience
  • Closing date
    7 March 2024  
    Posted on
    5 February 2024  

The role:

We’re looking for a Lead User Researcher to lead and develop our user research discipline as part of the experience design team at Bupa.  

As the team is relatively new, you’ll be able to help shape the user research discipline here. 

You’ll help to embed user research in Agile product teams of varying maturity and lead the team in all aspects of user research and definition of best practice across the product lifecycle and within projects. 

Part of your role will be to lead and coach a team of user researchers who work in a multi-disciplinary squads alongside Product Designers, Product Owners and Delivery Managers. We partner with development teams, and are working on ways to bring research, design and dev closer together. 

You’ll lead high profile projects and briefs as an expert practitioner to help grow adoption of user research across teams at Bupa.  

You'll help build, grow and maintain relationships with other research departments, evangelising research across the business.  

How you’ll help us:

  • You’ll lead the user research team at Bupa and help it grow and evolve. 

  • Being an expert practitioner; you’ll plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa’s products and services.  

  • You’ll help align user research activities across several squads, ensuring that they take a user-centred approach and ensure good user research practice. 

  • You’ll be an advocate for the user research discipline, engage with the wider design community, and build relationships with product, delivery and marketing teams. 

  • You should be able to coach and mentor other user researchers in the team to improve and evolve our user research practice. 

What you’ll bring:

Analysis and synthesis
You can help an organisation adopt a wide range of research methods and educate on analysis and synthesis techniques. You can lead a community of practice and you know how to help an organisation continually assure, improve and innovate their practices to generate clear and valuable findings. 
Inclusive and ethical research.  
You can help teams understand the diversity of Bupa users. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.  

Strategic insight.  
You understand organisational goals and challenges. You can align research activities across teams to inform backlogs to drive customer centricity across multiple products and projects. You can advocate for user research and engage sceptical colleagues and stakeholders. 
Technical understanding
You know about the technologies used to build and operate digital services. You can communicate and collaborate closely with colleagues in different disciplines. 

User-centred and agile practices.
You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow.  


Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

You’ll receive the following benefits and more: 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Annual performance-based bonus 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.  

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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