Lead User Experience Designer

  • San Francisco  
  • Company
    Start date
  • Closing date
    8 October 2019  
    Posted on
    9 September 2019  

We remind ourselves every day that the perspectives that matter most come from our shoppers. Our Customer Experience (CX) teams are advocates for our customer’s point of view throughout every phase of the digital shopping experience.

Our Site Merchandising teams collaborate with our technology, merchant and marketing teams to achieve sales goals. We’re laser focused on delivering our customers with the best customer experience across all digital channels. 

Job Overview:

Macy’s Inc. seeks a passionate, team-oriented Lead UX Designer, Web to join its Customer Experience organization to play a leading role in shaping the user experience design for Macy’s.  The Lead UX Designer, Web will play a leading role in defining the experience roadmap for features and functionalities, and realize Macy’s strategic vision through the conceptualization and design of engaging user experiences. Candidates should have a minimum of 7 years of experience designing across digital channels.  Strong candidates will have a proven track record of leading and delivering elegant, world-class designs in a fast paced collaborative team environment, solving business goals and user needs, leading and influencing in a cross-functional context, and leveraging research and data driven decision making to inform the design of the experience.  In addition to being an individual contributor, the Lead UX Designer, Web mentor Senior UX Designers, UX Designers, and Associate UX Designers, and guide their efforts to align with Macy’s strategic vision. The candidate is responsible to perform other duties as assigned.


Essential Functions:

  • Designs current and future Macy’s web user experience that meets long term and near term business goals and user needs (e.g. KPI’s and user success metrics).

  • Effectively collaborates with managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.

  • Partners with the UX leadership team to define the domain experience and to ensure deliverables are consistent with the user experience design vision.

  • Designs across web, mobile apps, and in-store environments, ensuring a consistent user experience across different platforms.  

  • Works through Macy’s app design problems from beginning to end: conceptualizes new products and features, designs storyboards, workflows, interactions, wireframes, high fidelity mockups, and design standards based on business goals and user research.

  • Champions user experience design throughout the organization and contributes to making it an essential process for improvement and innovation.

  • Serves as a subject matter expert and thought leader on user experience design for assigned Macy’s app.

  • Mentors user experience designers across the department.

  • Regular, dependable attendance & punctuality.

Decision Making: 

  • Leads user experience design, tireless advocate of the customer, influence on project vision and implementation, advisory role for cross-functional teams and groups.



  • BA/BS in Design Required, preferably in UX related fields of HCI, Industrial Design, Product Design, Architecture or Graphic Design.  Master’s degree preferred.

  • Minimum 7 years UX/UI design experience across consumer applications, websites, or retail stores.

  • Advanced thought leadership and UX design vision skills, including advanced analytical, strategic, and conceptual design skills.

  • Deep knowledge designing for mobile apps and responsive web experiences; well versed in user interface design processes and methodology, including user-centered design.

  • Strong ability to identify business goals, and capable of designing user experiences that support business goals and user needs.

  • Advanced ability to design high-fidelity mockups and prototypes, and iterate on user interface design and interaction flow of applications and experiences based on user feedback.

  • Strong ability to leverage metrics, optimization, and qualitative and quantitative research to inform and validate design decisions.

  • Must have a strong user experience design portfolio that clearly demonstrates consumer oriented user experience design solutions for complex problems.


Communication Skills:

  • Strong verbal and written communicator with all levels of business leaders; ability to influence and cultivate strong relationships with key business stakeholders in the organization.

  • Solid negotiation skills across a variety of audiences; can successfully advocate solutions among peers and to executive leadership.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.

Reasoning Ability:

  • Must be able to work independently with minimal supervision.

Physical Demands:

  • This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.

  • May occasionally involve stooping, kneeling, or crouching.

  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time. 

  • Involves manual dexterity for using keyboard, mouse, and other office equipment.

  • May involve moving or lifting items under 10 pounds.

Other Skills:

  • Solid time management and prioritization skills; ability to manage multiple projects simultaneously, at various stages of their development.

  • Design lead profile, advanced design skills, and excellent negotiation skills.

Work Hours:

  • Ability to work a flexible schedule based on department and company needs.

Company Profile:

As the fastest growing part of Macy's Inc. business, macys.com is achieving record sales and broadening our workforce. Macys.com offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at macys.com, get an inside look.


Our employees have long-term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At macys we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omnichannel integration with the best in retailing, macys is reaching new heights.


This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s–will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

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