Lead UI Designer

  • London  
  • Company
    Start date
  • Closing date
    5 October 2019  
    Posted on
    6 September 2019  

Job Purpose:

  • Help define and drive the future of HSBC’s digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what’s possible. Provide a clear vision of the future of UI for the services.

  • Elevate and strengthen UI Design as a practice.

  • Prioritize and Coordinate design deliverables by developing a solid understanding of business needs and customer needs.

  • Work closely with the design and development teams to oversee the implementation of the design assets and layouts, leveraging existing design patterns and systems.

  • Designing solutions that meet or exceed strategic objectives.
  • Create engaging layouts in line with branding guidelines.
  • Execute all visual design stages from concept to final hand-off to engineering.
  • Providing quality assurance on creative deliverables.
  • Define, develop and present innovative visual design concepts across multiple channels.
  • Work within the constraints of customer specifications and technical integrations.


Principal Accountabilities:

  • Evangelize importance of Visual and UI Design to help enhance design culture at HSBC alongside CX team members.
  • Push and develop visual and UI design that encompass HSBC’s brand values.
  • Ensure Customer Experience and UI Designs are clearly translated and articulated in the artifacts.



  • Work with stakeholders and customers to ensure the outcome of the project answers both customer and business needs.
  • Work closely with the CX and UX Lead to prioritize functions and features for the product.


Leadership & Teamwork:

  • Assist the CX Lead in creating and maintaining best in class experience for customers.

  • Be the bridge between functional teams, increase communication to minimize gaps between UX flows

    Operational Effectiveness & Control:

  • Establish and maintain Visual Design and Brand guidelines, principles and best practices to ensure consistency and minimize unnecessary, repetitive work.
  • Regular review to identify key risks, issues and interdependencies. Determine and apply approporiate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity.


Major Challenges:

  • Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployments.
  • Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network.
  • Ensuring that all HSBC RBWM services offer outstanding Digital customer experience and fully deliver on the brand promise and a coherent Digital Strategy.


Role Context:

  • Key objectives and governance of the deliverables in this role will be agreed by the customer experience lead.
  • This role holder will be expected to operate largely independently in the development, deployment and management of the initiatives within their remit.
  • This role will include dotted reporting from other teams.


Management of Risk:

  • Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.

  • Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.

    Observation of Internal Controls:

  • Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.

  • Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.



  • 6-7 years of experience in Visual and Digital Design and other relevant disciplines.

  • Manage resources to achieve business targets/objectives.

  • Analyse problems and propose solutions beyond initial objectives or requirements.

  • Challenge requirements and thinking.