Lead Customer Experience Designer - Independent Design Agency

  • London  
    perm  
    £55,000 to 70,000 p/a  
  • Company
    Source LF  
    Start date
    ASAP  
    Duration
    n/a  
  • Closing date
    11 October 2017  
    Posted on
    13 September 2017  

Lead Customer Experience Designer; Independent Design Agency

This is an important role working with some really exciting clients across a wide range of sectors from airlines and property, to industrial and publishing, supporting the service design activities for an independent Design Agency with a growing Customer Experience team.

The successful candidate will be an outgoing dynamic individual with experience in a service design role in an agency environment. This is a varied role within a small team and will suit an enthusiastic, hardworking person with attention to detail.

The ideal candidate will have strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. You will be able to lead and manage a range of activities from the initial ethnographic research, to experience definition and strategy and prototyping and testing.

Responsibilities
- Using your experience to help respond to proposals with innovative methods and options based on time and budget constraints
- Producing user scenarios, service experience concepts, blueprints and detailed service design as part of a multi-disciplinary team
- Planning and conducting design research
- Planning and facilitating workshops with clients or customers
- You will be comfortable working directly with clients and involving them openly in your processes, responding to feedback and championing the needs of customers throughout the project
- Support the Head of CX and mentor junior members of the team
Your skills and experience:
- Commercial experience in a service design role
- Excellent communication and interpersonal skills
- Passionate about user and customer experience
- Highly motivated and self-managing
- Experience working within an agency environment

For information about the role and company, get in touch!

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