Lead Customer Experience Designer - Independent Design Agency
Lead Customer Experience Designer; Independent Design Agency
This is an important role working with some really exciting clients across a wide range of sectors from airlines and property, to industrial and publishing, supporting the service design activities for an independent Design Agency with a growing Customer Experience team.
The successful candidate will be an outgoing dynamic individual with experience in a service design role in an agency environment. This is a varied role within a small team and will suit an enthusiastic, hardworking person with attention to detail.
The ideal candidate will have strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. You will be able to lead and manage a range of activities from the initial ethnographic research, to experience definition and strategy and prototyping and testing.
- Using your experience to help respond to proposals with innovative methods and options based on time and budget constraints
- Producing user scenarios, service experience concepts, blueprints and detailed service design as part of a multi-disciplinary team
- Planning and conducting design research
- Planning and facilitating workshops with clients or customers
- You will be comfortable working directly with clients and involving them openly in your processes, responding to feedback and championing the needs of customers throughout the project
- Support the Head of CX and mentor junior members of the team
Your skills and experience:
- Commercial experience in a service design role
- Excellent communication and interpersonal skills
- Passionate about user and customer experience
- Highly motivated and self-managing
- Experience working within an agency environment
For information about the role and company, get in touch!
Lead UX Designer
Closing 21 October 2017
- Capital One
- Competitive + Bonus + Excellent Benefits
product designer - Virgin Holidays
Closing 24 October 2017
- Virgin Holidays
Want more Lead Customer Experience Designer - Independent Design Agency jobs?
Want to find more Product Designer jobs, Digital Designer jobs, Interface (UI) Designer jobs, User Experience (UX) Designer jobs, Information Architect jobs? Then make sure you take a look at our full listing of jobs on our jobs board or browse through our jobs by job title or by company.
Join our Community
To keep up to date with any jobs that come on the site you can register here. By registering you can build your own super stylish profile, connect with colleagues and companies and keep up with what is happening in the industry.