Knowledge Management Content Writer

This job listing has expired Job
  • Manchester  
    Greater Manchester, United Kingdom
    perm  
  • Company
    Auto Trader  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Competitive salary plus flexible benefits
  • Closing date
    27 May 2022  
    Posted on
    20 May 2022  

About the role:

We're looking for a Knowledge Management Content Writer to join our Customer Operations team.

Our people-centered culture, combined with our design, tech, and data expertise, makes us one of the UK's leading companies and a great place to take your career to the next level.

As Knowledge Management is a new function for us as a business, you will have a genuine opportunity to shape and evolve this new and exciting job role! It has the potential to be a wide-ranging one!

Your skills and experience will help us organise our information in such a way that it is easy to search and find. You will help translate complex information, products, and processes into clear communications delivered across multiple channels.

You will be our knowledge advocate and build a knowledge database. Documentation, sharing knowledge, developing, and implementing innovative, creative, and effective ways to capture and share technical knowledge whilst leveraging best practices.

You’ll collaborate with our Knowledge Manager and engage with other stakeholders across the business to identify the knowledge we have collected so far, categorise it and drive insights on how we’ll build a scalable structure from it, which will have a direct impact on how we add value to our customers and grow as a business.

You’ll write engaging, informative content to attract an audience, capture their sustained attention, ensure all-around consistency, be it long form or concise.

What we’re looking for:

  • You have a background working in a similar or transferrable role: experience in either Content Writer, Content Design, Copy Writing, or Knowledge Management role.
  • Excellent writing skills that can be adapted in a variety of styles to resonate with different audiences.
  • You love numbers as much as words; you’re a data-driven individual but more importantly can demonstrate your storytelling ability with that data.
  • You’re collaborative and will have worked in cross-functional teams and can manage/liaise with senior stakeholders and subject matter experts.
  • You are flexible and adaptable; you thrive in environments where changes are constant and you welcome challenges.

Benefits and more:

We're offering a competitive salary dependent on experience, and a flexible benefits package to support your health and well-being. You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas Eve and New Year's Eve. Our Aviva pension scheme offers between 5% to 7% employer contributions depending on the percentage you choose to contribute, and we provide Bupa healthcare cover for all of our employees.

Our employee assistance programme, enhanced parental leave and share-save options and are just some of the other benefits on offer should you decide to join us.

Career development is something that we're passionate about at Auto Trader, and we all develop and learn things differently. Whether you attend an external conference, utilise a LinkedIn Learning license or choose one of our in-house masterclasses, there's something for everyone.

Our hybrid working model gives you a range of options, including combining office with home working and flexible start and finish times.

Sorry this job has been removed from Creativepool

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