Internal Communications Manager


  • London  
  • Company
    Expedia Group  
    Start date
  • Closing date
    10 August 2021  
    Posted on
    10 June 2021  

Are you passionate about planning and executing strategically important stories to employees? Would you enjoy playing a critical role in positioning Expedia Group as a place where outstanding people with a passion for technology and travel, are motivated to do their best work? At Expedia Group, we have an incredible story to tell – and a global organization of about 20,000 employees and millions of prospective employees to tell it to. That’s why the Global Communications & Corporate Brand team is looking for an outstanding individual for the role of Communications Manager, dedicated to the Expedia Business Services (EBS) division.

It is a role that is pivotal to building campaigns that positively impact employee knowledge, sentiment, and behaviour, and to driving adoption of our company mission, purpose and values. As a key architect of our global people narrative, you will collaborate closely with EBS leadership and colleagues across the organization to build plans, craft content and measure impact in terms of how connected EBS employees feel to Expedia Group. In essence, we are looking for a critical thinker with excellent writing skills, outstanding planning skills, and polished relationship-building skills.

Who are we? We are a forward-thinking, fast-paced, and driven communications team that is passionate about technology, travel, and where they intersect. We believe that travel is a force for good, it strengthens connections, broadens horizons and bridges divides. We are driven by this and the shared belief in outstanding storytelling and brand-defining experiences for a company filled with loved travel brands.

What you’ll do:

  • Create, develop, and implement a meaningful global employee-facing communications strategy that meets our strategic objectives

  • Operationalize communications functions by building a programmatic framework that includes content calendars, content guidelines, channel strategy (intranet, social channels, company emails, town halls etc)

  • Collaborate and provide counsel to senior leadership across EBS division

  • Coordinate with communication teams across Expedia Group including external communications as well as employee communications

  • Work across functions to drive campaign performance measurement, analytics and insights to understand the impact on brand equity and business results

Who you are:

  • Exceptional writing, communication and interpersonal skills, including the ability to foster positive relationships with people in different parts of the company and at different levels to represent EBS

  • Proven experience in advising senior leadership on messaging, content and delivery

  • Dedicated to bringing people on along the journey through collaboration, clarity and positivity

  • Comfortable with a fast-paced environment, working on multiple overlapping projects to a tight timeframe

  • Outstanding project management and organisational skills, particularly with in highly matrixed organisation

  • Extensive experience of Employee/ Internal Communications experience in a corporate or agency environment - travel and/or tech proven experience helpful but not required

  • Exceptional writing, communications, and interpersonal skills

  • Excellent project management skills

  • Ability to synthesise data into insights and recommendations

  • Ambitious, creative, responsible, high-energy, eager to work with other teams and independently


About Expedia Group:

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.