Interaction Designer (UX)

In short: Interaction Designer required to join a small design team in supporting 3 Dev teams in a consumer finance (credit card) department for a large retail bank. You'll be modernising the customer journey by asking the right questions of 'How do we do what we would like to do and how do we get there?'.

In full:

Are you passionate about creating exceptional user experiences? As an Interaction Designer within our dynamic team, you'll play a pivotal role in shaping the future of our Consumer Finance (Credit Cards) experiences.

Here's what you'll be responsible for:

• End-to-end Design Process: You'll own the entire design lifecycle from concept to execution. Collaborating closely with cross-functional teams and design colleagues, you'll transform ideas into elegant, user-centric solutions.
• Engaging Experiences: Craft experiences that resonate with customers and colleagues. Whether it's an intuitive interface or a seamless workflow, your designs will leave a lasting impact.
• Customer-Centric Approach: Armed with a deep understanding of customer needs and goals, you'll be the bridge between designers, engineers, and researchers. Your insights will drive informed decisions throughout the product development lifecycle.
• Prototyping Mastery: Wireframes and mock-ups are your canvas. You'll bring your ideas to life, iterating swiftly to validate concepts and refine designs. Your prototypes will be the touchstone for collaboration and alignment.

About the Role:

This is a unique opportunity to improve the journeys which engage our millions of customers while supporting them with the right products, tools and services.

Were keen to add to our teams' reputation for delivering outstanding customer outcomes by demonstrating behaviours aligned with our own.

It'll be your role to:

• Work as part of an agile team, to help uncover priorities, visualise outcomes and define scope.
• Support our research team to make sure we're led by colleague, customer and market insight.
• Communicate with and influence colleagues, including those who come from digital and non - digital backgrounds, to manage expectations and incorporate multiple perspectives.
• Make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.
• Communicate visually and engagingly through storytelling
• Share knowledge, generate ideas, and embed design principles across product, service, and customer journeys.
• Have customers' needs in mind when defining end-to-end journeys.
• Map out intuitive steps in processes, such as user flows.
• Structure information delivery throughout the journey to define and create page level wireframes, prototypes and design goals.
• Creating consistent patterns and interaction techniques across channels, such as component design

What you'll need:

• Demonstrable experience within Product Design
• Experience of using and contributing design components into a design system.
• Ability to understand complex business and technology capabilities and design for deliverable solutions
• An in - depth understanding of competitor analysis, concepting, workshop facilitation, visual design across multiple channels, prototyping, and sketching.
• Interaction design and usability best-practice knowledge.
• User research activity awareness.
• Proficiency with industry standard design and business tools, such as Figma, the Adobe suite and Axure.
• Strong communication skills - your ability to articulate design rationale against commercial objectives is key

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.