Global Product Owner


  • London  
  • Company
    Start date
  • Closing date
    21 August 2022  
    Posted on
    21 June 2022  

Vodafone Business Security is a rapidly evolving strategic function that is putting security at the forefront of the Vodafone Business value proposition. In joining this team, you will be working towards the mission of simplifying security for organisations of all sizes. Our vision is to bring enterprise-grade cybersecurity, along with access to leading cyber talent and expertise, to organisations that do not have the resources or experience required to keep up with the rapidly evolving threat landscape. 

The Security Portfolio team sits within Vodafone Business Group’s Product & Services organisation, a global organisation based predominantly across the UK, Germany and Spain that has the remit of building global solutions for the 6 million businesses that Vodafone Business supports across Europe and Africa. 

As a Global Product Owner, you will work within the Cyber Customer Experience (CX) & Analytics team and be responsible for understanding, digitising and improving Vodafone Business’s Cyber CX. You are motivated by this opportunity to disrupt the cybersecurity industry by developing an industry-leading customer experience that differentiates Vodafone from its competition. 

Your main focus will be developing a digital cyber CX platform that will make it easier for organisations to understand their cyber exposure, manage their security services and get support when they need it. You will lead the engagement with the development teams, ensuring the platform is built in a timely manner and meets its objectives. You will have deep knowledge and experience of the Scaled Agile Framework development methodology (SAFe) and experience working with distributed development teams.

With us you will:

  • Own strategic vision, direction and roadmap for Vodafone Business’ Cyber CX based on a deep understanding and analysis of customer needs and challenges. 
  • Launch CX platform across Vodafone markets with excellent stakeholder management and collaboration.
  • Define and track CX success metrics and demonstrate improvement in customer satisfaction as a result of activities. 
  • Define, assess and develop backlog items (epics/features/user stories) that guide the development team.
  • Manage the development team to deliver the functionality required. 
  • Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards deliverable commitments. 
  • Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.

Apply if you have: 

  • Experience in understanding and delivering an excellent digital Customer Experience 
  • Deep understanding of the Scaled Agile Framework ways of product development with experience working in SCRUM/Agile environments
  • Technical knowledge of back-end development systems and services.
  • Ability to co-ordinate and work with cross-functional, distributed teams
  • Deep understanding and experience using JIRA and confluence.
  • Experience with product & technology roadmap development and delivering against that roadmap

What’s in it for you?  

  • 28 days holiday (with the option to buy or sell 5 days) plus public holidays 
  • Flexible working 
  • Pension matching scheme of up to 10% 
  • 5 paid days leave for charity projects 
  • MyChoices portal - cycle to work scheme, 100’s of retail discounts, shares and salary sacrifice schemes 
  • Vodafone family and friends discount 
  • Interest free commuter loan 
  • Global parental leave policy, which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.
  • Access to Vodafone University and LinkedIn Learning 

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