Director – User Experience


  • Remote  
    California, United States
    perm, remote  
  • Company
    Moody's Corporation  
    Start date
  • Closing date
    25 March 2023  
    Posted on
    23 January 2023  

Imagine what we can INSPIRE with you.

Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report.


At Moody’s Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world’s financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.

We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody’s network. We empower our people and are committed to helping them reach their goals.


You will be part of a cross-functional group responsible for developing and executing on a vision for how to grow the KYC/KYS business monumentally through new product innovation. We practice an Agile, highly customer focused, and learning-based approach to product development that aims to bring new products to market in 9-12 months.
You will be responsible for ensuring that what is built aligns with user expectations and is both visually appealing and highly intuitive. You are comfortable leading and developing a User Experience team by hiring, managing, mentoring and coaching a mix of designers and writers while setting the direction as the team leader.

Specifically, you will have the opportunity to:

  • Partner with product strategists, technologists, and researchers to propose, plan, and conduct user research activities.
  • Perform user-centered design tasks such as user interviews, site maps, user journey maps, scenario maps, persona creation, wireframes and user documentation.
  • Identify, explain, and make recommendations about the tradeoffs to be considered in different approaches to projects within a problem space or project.
  • Simplify and unify complex information into intuitive interactions, flows, charts, graphs and other forms of visual representation.
  • Represent the user’s interests: ensure needs are met, usability and accessibility best practices and guidelines are followed.
  • Architect the user experience to build features that work with the broader system at scale.
  • Build prototypes of the appropriate level of fidelity for both internal discussion and external evaluation.
  • Design user journeys and UIs that follow the team’s design principles, using the design system.
  • Create detailed specifications of interactions and visual design to communicate with developers.


  • 7-10+ years of experience working in the UX/UI design field within a fast-paced software development environment.
  • Expertise in the design, production and presentation of user interface designs that support the needs of the customer.
  • Extensive experience applying user-centered design processes and methodologies.
  • Strong experience with industry-recognized UX tools, technologies and best practices.
  • Hands on experience designing web and mobile user interfaces in a fast-paced environment.
  • Experience working with cross-functional teams in an Agile setting.
  • Ability to articulate the value of a design choice to non-designer stakeholders.
  • Detail-oriented self-starter with ability to work efficiently with a solid sense for setting priorities.
  • Excellent communication, listening, and influencing skills.
  • Advocate for user-centered design solutions.
  • Passionate about problem solving through design.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please get in touch with us. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

For US-based roles only: the anticipated hiring base salary range for this position is $ [131,500] to $ [218,600], depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.