Director – User Experience


  • Remote  
    New York, United States
    perm, remote  
  • Company
    Moody's Corporation  
    Start date
  • Closing date
    14 November 2022  
    Posted on
    14 September 2022  

True leaders are always learning. Moody’s is home to information architects, thinkers, builders, and passionate problem solvers, a collection of diverse viewpoints working together to bring out our best. Join us. Forward Together.

Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody’s combines international presence with local expertise and over a century of experience in financial markets.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at Moody's.

Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.

Department: Moody’s Analytics – Know Your Customer OU (KYC OU).

At Moody’s Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world’s financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.

We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody’s network. We empower our people and are committed to helping them reach their goals.


The Director, User Experience, is a highly skilled practitioner responsible for the design and delivery of exceptional end user experiences. This individual employs a user-centered design methodology by representing customer needs throughout the full product development cycle. The Director, User Experience leads user experience team members in the collaboration with product strategists and stakeholders to understand business goals and translate those goals into compelling interactive experiences.

The Director, User Experience works in a multidisciplinary environment on user experience design activities throughout the full software development lifecycle often leading numerous design initiatives concurrently.
This individual leads the design of the overall look and feel of interactive user interfaces across multiple products and platforms.

  • Simplify and unify complex information into intuitive interactions, flows, charts, graphs, and other forms of visual representation.
  • Create prototypes to validate design concepts with stakeholders and customers.
  • Create a pattern library, to maintain consistency in behaviours across multiple products.
  • Perform user-centered design tasks such as use cases, site maps, flow diagrams, wireframes, and final user interface documentation.
  • Create detailed specifications of interactions and visual designs to communicate with developers.
  • Manage relationships with the key stakeholders and influence user-centered design practices.
  • Manage projects and deliverables.


  • 10+ years of experience as a User Experience Designer of web and mobile products.
  • Expert level knowledge and skill in all phases of the user-centered design methodology.
  • Strong oral, written and presentation skills.
  • Extensive experience with user-centered design patterns and methodologies.
  • Strong ability to communicate abstract concepts to audiences that are not skilled in a UX discipline.
  • Comfort with ambiguity, complexity and passion for challenges.
  • Detail-oriented self-starter with ability to work independently and as part of a team.
  • Strong expertise with design tools such as Adobe CS, Axure, HTML, CSS.
  • Bachelor’s Degree required, Master’s Degree in HCI preferred.

Must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody’s.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please get in touch with us. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

For Colorado-based roles only: the anticipated base salary range for this position is $ [131,500] to $ [190,600], depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for annual performance incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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