Director, UX Design

This job listing has expired Job
  • London  
    London, United Kingdom
    perm  
  • Company
    American Express  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Undisclosed
  • Closing date
    9 October 2022  
    Posted on
    9 August 2022  

Make an impact on our business and the business world. 

The Enterprise Digital Membership Experience team are looking for a Director of UX Design to join and develop and maintain a database of our content and experiences that scales to our various customer segments across markets and product types. The Director will define where new and emerging experiences should live within our experience architecture. By collaborating with Product, Data, and CX Insights partners, the Director will develop a robust understanding of our customer segments, their needs, and their behaviors. 

Key Responsibilities:

  • Leverage data and insights to develop a long-term vision of our customer experience and validate it against customer expectations
  • Consult with product design groups on new features and functionality to identify overlaps and opportunities across the customer journey
  • Partner with Product and Capabilities teams to inform data architecture decisions that align to our IA vision
  • Partner with channel teams to ensure an omni-channel approach to IA
  • Effectively promote our vision to key partners across the company as well as the broader Product and Design team through engaging storytelling
  • Lead a small specialized team of system design and creative director to transform and codify our vision into our broader design team's tools and processes
  • Ensure phased progress towards vision by consulting with product squads and identifying interdependent workstreams
  • Scale the adoption of IA and System Design across the enterprise

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required Experience & Skills:

  • 8+ years design experience / 5+ of which should be in web technologies
  • Proven track record of delivering successful innovation within complex systems
  • Ability to clearly communicate to business partners, agencies, and external stakeholders how design delivers on user and business goals
  • Clear understanding of both qualitative and quantitative metric-driven results
  • Clear understanding of the existing and future capabilities as well as limitations of HTML, CSS and JavaScript (knowledge of JS frameworks like React is a huge plus)
  • Exceptional skills in design systems, content strategy and narrative design
  • Significant experience shifting legacy workflows towards agile values using lean methodologies and integrating design into the product workflows
  • Ability to learn quickly and provide design leadership in a dynamic and matrixed environment

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team.

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