Digital Online Product Owner

Job

  • Remote  
    perm  
    Undisclosed
  • Company
    RSA Group  
    Start date
    ASAP  
    Duration
    n/a  
  • Closing date
    20 December 2021  
    Posted on
    20 October 2021  

As the Online Trading Manager for RSA, you will have full accountability for conversion of our Claims Insurance Products, potentially covering Home, Motor, Pet, Commercial. Your main focus will be the day to day running of the website ensuring we meet weekly KPI targets. You will be working closely with the Claims Operations teams to ensure seamless integration of customer experience, as well as the data teams to drive continuous improvements.

You will have a background in Ecommerce/Online Trading/Optimisation and have deep understanding of the customer journey and tools and techniques that improve customer experience and conversion, often feeding key insights into our Product Managers and Operations to drive our future roadmap.

Open-minded, self-starting, pro-active and familiar with coaching and developing internal teams as well as managing external agencies to get the best outcomes for our business.

Responsibilities:

• Responsible for the implementation and delivery of agreed claims conversion of digital channels
• Creation and maintenance of Digital trading calendar to ensure alignment with product, marketing and pricing
• Feed insight and data to the Acquisition and Marketing teams, so there’s a coherent customer experience across the customers life cycle
• Work with marketing to create integrated campaigns from conception to execution
• Maximise incremental improvement opportunities through the creation and deliver of a Conversion Optimisation Programme utilising onsite tools
• Report and monitor sales, key metrics and promotions, working with Digital Analytics and broader data teams for weekly trading meetings
• Analyse trading patterns and understand sales curve, reporting findings and providing actionable steps to improve
• Oversee day to day running of promotions and content updates online
• Be the go to person for the broader business on all Digital trading initiatives Work with the acquisition product owner(s) to continuous improve our online offering / service

The Individual:

• Strong relationship management internally and externally
• Communication skills
• Analytical and numerical reporting skills
• Commercially focused
• Decision making competency
• Ability to influence peers
• Ecommerce/Online Trading
• CRO programme implementation and management
• Digital analytics & data insights
• Acquisition customer journey
• Attention to detail
• User Experience
• Customer Journeys
• User Centred Design
• Running an online trading team for a consumer facing product
• Running a conversion rate optimisation programme in-house
• Delivery of high quality and valuable business insights – not just reporting Proven ability to get stakeholders on board and keep engaged

If this sounds like a role you're interested in then please apply. 

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.

If you require flexibility in when, where or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.

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