Digital Content Editor

Job

  • Leeds  
    perm  
    Undisclosed
  • Company
    Sky UK  
    Start date
    ASAP  
    Duration
    n/a  
  • Closing date
    22 January 2022  
    Posted on
    22 November 2021  

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

In Sky’s Customer Service Group we want to create a world-class learning experience to enable our people to deliver the best service in the country. We will provide engaging digital learning content that is aligned to our business needs and our people’s development, personalised, easily consumed and accessible anytime/anywhere. We will be there to provide focused support when our people need us most.

What you’ll do:

Create customer and advisor-facing help content for distribution across our digital channels (Sky.com, My Sky app, on-product, Messaging and OneHelp).

The Digital Content Editor will be expected to:

  • Translate business requirements into best in class articles and journeys for customers and advisors. Work with subject matter experts, product owners and stakeholders to create effective content including instructional copy to be used across multiple digital channels.
  • Deliver content in line with Sky’s brand identity, values and tone of voice as well as meeting regulatory requirements. Ensure that content is engaging for customers as well as advisors.
  • Ensure consistency of content across all our platforms.
  • Plan and prioritise work accordingly. Provide regular updates to stakeholders and project managers, ensuring timely delivery of quality content.
  • Keep all articles and journeys up-to-date across all of our channels. Ensure that ongoing changes to Sky’s products, services, systems and processes are appropriately reflected in our content and all modifications are introduced in a controlled and coordinated manner.
  • Demonstrate adaptability to changing priorities and strong problem-solving capabilities. Work with stakeholders to understand their requirements in face of unexpected and urgent business needs.

What you’ll bring:

Essential skills and experience – minimum criteria:

  • Extensive writing skills, with strong experience of embedding tone of voice/brand presence.
  • Ability to interpret briefs and business requirements.
  • Experience working across functions, (i.e. with designers and SMEs to ensure the content is the best in class).
  • Proficiency in Microsoft Office Suite.
  • Relevant degree in Media Studies, Digital Publishing or English discipline OR work experience equivalent.

Desirable skills and experience:

  • Experience of content provision within a digital operation, eCommerce or social media capacity.
  • A knowledge of user centred experience design, brand development, interactive commerce and creative process.
  • Experience of creating online content according to SEO best practice.
  • Experience with various CMS platforms.
  • Experience with Graphic/Web Design tools (such as Sketch, Photoshop, InDesign, Illustrator, etc.).
  • Specific knowledge of Sky and its products and services.

Customer Service Group:

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Leeds:

Our spacious tech hub is under a mile away from Leeds train station, with free water taxis available from Granary Wharf. There’s also plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

ad: